Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 16

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
162 Reviews
4.9

162 Reviews

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162 Reviews of Jacob McMillen

February 05, 2025

Dealership Rating
Employee Rating

I always get the absolute best service. I would recommend to everyone. Always courteous, and gave me a loaner vehicle while my car was being repaired. Jacob was top notch!! I’ve always been More

by makeupastar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

February 03, 2025

Dealership Rating
Employee Rating

If I could give 10 stars, I would! Friendly & courteous staff; excellent communication, especially with help prioritizing service needs. We've been coming here for 12 years - and hav More

by UF_ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

February 02, 2025

Dealership Rating
Employee Rating

Easy to schedule service, fast and efficient service, and friendly staff. I liked the video of the inspection and the thorough inspection process. More

by MARCIA_SHERIDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

January 31, 2025

Dealership Rating
Employee Rating

Quick service. Resolution to charges for maintenance. Knowledgeable about what is needed for auto. Friendly More

by dphillips0731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

January 25, 2025

Dealership Rating
Employee Rating

The service center folks are always kind and helpful. They explain things in a way I understand. Prices are good and work is excellent. More

by PINKYLEA23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

January 23, 2025

Dealership Rating
Employee Rating

Excellent customer service, providing to and from transport. Great communication on all ends. Friendly drivers and clean waiting room More

by JOEL64
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jessica Matos , Bob Myers

Dec 08, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

January 20, 2025

Dealership Rating
Employee Rating

Another AWESOME experience! Jacob (Advisor) & Seth (Technician) did an excellent job communicating with me (even with a video of my inspection) and thoroughly servicing my car w More

by Smithmoniquew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth

January 19, 2025

Dealership Rating
Employee Rating

Great customer service, and the technician noticed I needed the oil change, too. So, I was able to take care of both the state inspection and the oil change at one time. I especially want to note that J More

by L.KAY.TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jessica Matos , Joshua Elliott

January 18, 2025

Dealership Rating
Employee Rating

Pleasant visit, no issues and all involved were very pleasant. Will continue to have all servicing done there More

by GKIRK.BRADLEY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

January 17, 2025

Dealership Rating
Employee Rating

Really good service, and extremely friendly people who are willing to help you in anything you need! More

by luis2902
Service Price Transparency
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Recommend Dealer
Yes
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