Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 17

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
190 Reviews
4.9

190 Reviews

Write a Review

190 Reviews of Jacob McMillen

March 14, 2025

Dealership Rating
Employee Rating

The state inspection was done in a short period of time. The service representative was excellent. More

by wcmoorejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness , I do not recall the service representative's name.

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 08, 2025

Dealership Rating
Employee Rating

Excellent fast service. Love the video of the car and what needed to be repaired More

by DEBWAGNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 08, 2025

Dealership Rating
Employee Rating

Because I had a broken leg and could not drive, I fully expected to be charged for the pick up and delivery service and it was a wonderful surprise that Randy Marion made this a complimentary service. Also More

by CRHREALTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 08, 2025

Dealership Rating
Employee Rating

Aaron was excellent—friendly, professional, and a pleasure to work with. The dealership itself was clean and well-maintained, making for a great first impression. However, our experience with Keel More

by bhanson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk, Keeley Murphy

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 08, 2025

Dealership Rating
Employee Rating

I had a tire losing air on a nasty weather day. Snow and icy roads. Not only was the service team there they also fit me in. Great team! More

by JRSM715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 06, 2025

Dealership Rating
Employee Rating

Best service center in town! Everyone is helpful and always goes above and beyond to make sure the experience is great and stress free! More

by JFUM917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 01, 2025

Dealership Rating
Employee Rating

Good customer service and no hard sell for promotional products. Friendly technician. However, prices quoted for cabin and air filter change is like almost 3 times the price! That's ridiculous. It takes l More

by jzach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

February 28, 2025

Dealership Rating
Employee Rating

Always a great experience with excellent communication and superb customer service - highly recommend! Five stars More

by UF_ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

February 26, 2025

Dealership Rating
Employee Rating

Jess gave excellent service, staff was professional, waiting room was comfortable and well laid out to comfortably accommodate a lot of people. Great service! More

by cedlad7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Randy Marion Subaru responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Randy Marion Subaru!

February 24, 2025

Dealership Rating
Employee Rating

Great customer service, very pleased with their attention and kindness. 100% recommended for every body More

by SARAIGALAVIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

Dealership Inventory (212 Vehicles)

used 2025 Nissan Altima car, priced at $21,985
2025 Nissan Altima
used
Brilliant Silver Metallic exterior
CVT
Front-wheel Drive
new 2026 Subaru WRX car, priced at $34,873
2026 Subaru WRX
new
Ceramic White exterior
Manual
All-wheel Drive
used 2021 Subaru Outback car, priced at $24,044
2021 Subaru Outback
used
Crimson Red Pearl exterior
CVT
All-wheel Drive
used 2025 Subaru Forester car, priced at $29,985
2025 Subaru Forester
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru WRX car, priced at $40,970
2026 Subaru WRX
new
Magnetite Gray Metallic exterior
Manual
All-wheel Drive
used 2025 Ford Escape car, priced at $23,675
2025 Ford Escape
used
Carbonized Gray Metallic exterior
Automatic
All-wheel Drive