Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen

Jacob Ranjel | Page 17

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
267 Reviews
4.8

267 Reviews

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267 Reviews of Jacob Ranjel

September 18, 2023

Dealership Rating
Employee Rating

I was traveling across the country and had an on going problem with the car. I asked them to install a sensor at my request. They weren't able to do this under warranty as it would require diagnostics. More

by frank_serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Matt Silvernail, Brian Smith

Sep 21, 2023

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 16, 2023

Dealership Rating
Employee Rating

Jacob always makes sure that all of my issues get fixed the first time. The service people are all very skilled and I have had no issues I have had to return for. More

by VIBURGIN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Matt Silvernail, Brian Smith

Sep 21, 2023

Oklahoma City Volkswagen responded

Hey Viburgin! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 13, 2023

Dealership Rating
Employee Rating

Jacob and Bryan have worked extra to ensure that I was actually taken care of. After two failed maintenance visits where the problem was not solved, they worked with me each time to ensure a loaner and ke More

by zoeybay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Sep 18, 2023

Oklahoma City Volkswagen responded

We're glad to know that Jacob and Bryan were able to assist you, but we apologize for the inconvenience of multiple visits. We strive for efficient service on the first visit so it's disappointing when this isn't achieved. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

September 13, 2023

Dealership Rating
Employee Rating

Great job by the entire team. Would defiantly recommend to friends. More words to fill in. More

by Kbrimokc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Sep 14, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 13, 2023

Dealership Rating
Employee Rating

Excellent service and class above the rest. Always willing to provide necessary insight of keeping your car running for the long road ahead. More

by cmcguffee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Sep 13, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 12, 2023

Dealership Rating
Employee Rating

Easy to schedule appointment for regular service on my vehicle. Friendly staff, quick service overall. More

by lj.malave5711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 12, 2023

Dealership Rating
Employee Rating

The customer service is great and the mechanic work is great. Wait times are a little long and the price is a bit expensive. More

by candice.rio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Matt Silvernail, Brian Smith

Sep 13, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 12, 2023

Dealership Rating
Employee Rating

I like the prompt service that I receive when I get to the dealership. I also liked how attentive my service rep was. More

by bentontiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

Sep 13, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 09, 2023

Dealership Rating
Employee Rating

They were great. Matt was ABBA’s is always very helpful when I need recall or warranty work performed. More

by kalenlake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Jim Blalock, Stan Halcarz, Kevin Lindsay, Chris Maritt, Matt Silvernail, Brian Smith, Colton Thompson, Joey Threet

Sep 13, 2023

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 01, 2023

Dealership Rating
Employee Rating

Got the job done and stayed in touch with me the entire time. And that’s what matters to me. More

by sbbracklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Oklahoma City Volkswagen responded

We appreciate your kind words here at Oklahoma City Volkswagen. We understand that communication is important and are so happy to make this a positive experience. We hope you'll reach out if you have any concerns to share with us and hope to provide five-star care next time. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

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