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Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen

Jacob Ranjel | Page 6

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
267 Reviews
4.8

267 Reviews

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267 Reviews of Jacob Ranjel

March 28, 2024

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Employee Rating

Rocky was fantastic to work. He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appr More

by 120lasest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Mar 28, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad Rocky provided you with a fantastic service experience at Oklahoma City Volkswagen. We appreciate your feedback and look forward to assisting you in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 24, 2024

Dealership Rating
Employee Rating

Outstanding would have been 5 stars. But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Exce More

by boxermok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

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Mar 27, 2024

Oklahoma City Volkswagen responded

Thank you for the review! We appreciate your patience and understanding throughout this process and look forward to resolving the situation soon. Please don't hesitate to reach out if we can be of assistance in the meantime! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 23, 2024

Dealership Rating
Employee Rating

Always a great experience anytime I've had to have my car serviced. Communication is always superb More

by travis_french
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Mar 25, 2024

Oklahoma City Volkswagen responded

Travis, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 21, 2024

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Employee Rating

This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re More

by laurieanderson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rocky Padilla , Kenneth Dusang, Chris Maritt, Brian Smith

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Mar 21, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We're happy to hear about Jacob's efforts but want to ensure that all of our team members are providing the excellent service we strive for. If there are specific concerns or areas for improvement that you'd like us to address, please reach out directly so we can work towards a resolution together. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 19, 2024

Dealership Rating
Employee Rating

Rocky was very thoughtful and professional to me. And he has a sense of humor. More

by jd1963melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Mar 20, 2024

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 19, 2024

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Employee Rating

Robert the salesman, did an outstanding job! If I ever buy another vehicle, I will come to see him. He truly cares about customer care and satisfaction. More

by kari_okc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Wilkins

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Mar 19, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SALES Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 18, 2024

Dealership Rating
Employee Rating

While this was a needed service, the time it took was too long for an oil change. More

by akbourland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We regret any inconvenience or frustration that occurred during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 15, 2024

Dealership Rating
Employee Rating

Top customer experience at okc vw as usual. They always do good work and are efficient. More

by aalbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Mar 18, 2024

Oklahoma City Volkswagen responded

Hi, A Albiek! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 14, 2024

Dealership Rating
Employee Rating

Everyone in the service department is very helpful and accommodatating. b b b b b More

by mopar1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Mar 14, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 13, 2024

Dealership Rating
Employee Rating

Jacob was very nice and helpful. The service was fast too while I waited. My Atlas was nicely washed and cleaned before returning it to me. More

by richardcogden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2024

Oklahoma City Volkswagen responded

Hi Richard! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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