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Jacob Ranjel

Overview Reviews (267) Inventory (263)

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Jacob Ranjel

Jacob Ranjel | Page 7

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8

267 Reviews

Overview Reviews (267) Inventory (263)

4.8

267 Reviews

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267 Reviews of Jacob Ranjel

March 06, 2024

Dealership Rating

Employee Rating

Great customer service. I appreciate the customer service and staff are polite and helpful. Thank you I appreciate the customer service and staff are polite and helpful. Thank you More

by montoya_williams

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Mar 07, 2024 -

Oklahoma City Volkswagen responded

Hi Montoya! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 01, 2024

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Employee Rating

The whole team puts the customer first. I will refer my friends to check them out. I will refer my friends to check them out. More

by paulbeaton99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Noonan, Ruben

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Mar 01, 2024 -

Oklahoma City Volkswagen responded

Paul, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 24, 2024

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Employee Rating

Fantastic service! Rocky Padilla and Service Manager Brian Smith make the service experience surperb. Extraordinary Service Department and by far the best Service Manag Rocky Padilla and Service Manager Brian Smith make the service experience surperb. Extraordinary Service Department and by far the best Service Manager this dealership has had! More

by Klaudi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 26, 2024 -

Oklahoma City Volkswagen responded

Klaudi, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 24, 2024

Dealership Rating

Employee Rating

Rocky was super friendly and handled my 20k maintenance service quickly and efficiently. Would absolutely recommend this dealership. service quickly and efficiently. Would absolutely recommend this dealership. More

by Jordan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 26, 2024 -

Oklahoma City Volkswagen responded

Jordan, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 19, 2024

Dealership Rating

Employee Rating

Jacob is really great, very attentive and considerate, communicates well and is always very friendly. communicates well and is always very friendly. More

by SCOTTYO1717

Verified Customer

Recommend Dealer

Yes

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Feb 20, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're delighted to know that Jacob's attentive and friendly service made a positive impact on your experience at Oklahoma City Volkswagen. Thanks for the great review! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 18, 2024

Dealership Rating

Employee Rating

Unable to rate service (car was not repairable). Diagnostics took around two weeks, although I dropped off my car without scheduling an appointment first. Terrible communication, had to reach out pe Diagnostics took around two weeks, although I dropped off my car without scheduling an appointment first. Terrible communication, had to reach out personally to receive any updates. Jacob was kind in helping me find a loaner. The only time the dealership contacted me was to inquire about when I was planning to bring the loaner back. More

by lmrosignoli

Verified Customer

Service Price Transparency

Service Time

Service Communication

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Feb 19, 2024 -

Oklahoma City Volkswagen responded

It's disappointing to hear about your experience. We aim for efficient service and clear communication, so it's disappointing that we may have fallen short in these areas during your visit. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

February 14, 2024

Dealership Rating

Employee Rating

Dealership and Service dept are great. They are always willing to address any situation/problem. They are always willing to address any situation/problem. More

by SHARKEY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Smith

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Feb 14, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 11, 2024

Dealership Rating

Employee Rating

Excellent customer service. Any time I come in for parts or service I get exactly what I’m looking for, any easy helpful transaction. I’ve never had to wait. Great Job OKC VW! Any time I come in for parts or service I get exactly what I’m looking for, any easy helpful transaction. I’ve never had to wait. Great Job OKC VW! More

by Joe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 12, 2024 -

Oklahoma City Volkswagen responded

Hi Joe! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 11, 2024

Dealership Rating

Employee Rating

Thanks to the everyone in the service dept. I was able to get the service I needed. I was able to get the service I needed. More

by paulbeaton99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

Report | Print

Feb 12, 2024 -

Oklahoma City Volkswagen responded

Hi Paul! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 09, 2024

Dealership Rating

Employee Rating

I’ve had dealings with other dealerships in the past and other VW dealerships, which have been less than stellar. OKC VW have gone above and beyond to take care of the issue with my vehicle and to make sure other VW dealerships, which have been less than stellar. OKC VW have gone above and beyond to take care of the issue with my vehicle and to make sure that I feel like I’m a valued customer. More

by Nathaniel Calvert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

Report | Print

Feb 12, 2024 -

Oklahoma City Volkswagen responded

Nathaniel, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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