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Jacob Ranjel
Jacob Ranjel | Page 9
Service Advisor
Oklahoma City Volkswagen
4710 NW 39th St
Oklahoma City, OK 73122
267 Reviews
267 Reviews
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267 Reviews of Jacob Ranjel
January 31, 2024
Quick turnout. Honest assessment of what was needed at the time. Easy to schedule and convenient. Your tech was busy but didn’t rush me Honest assessment of what was needed at the time. Easy to schedule and convenient. Your tech was busy but didn’t rush me More
by david.zink
Verified CustomerOther Employees Tagged: Rocky Padilla , Brian Smith
January 27, 2024
Jacob in the service department is always super nice and easy to work with. The overall experience getting our cars services at OKC VW has always been great and significantly better than other area VW deale easy to work with. The overall experience getting our cars services at OKC VW has always been great and significantly better than other area VW dealers. More
by klososky
January 27, 2024
Always love taking my Beetle to OKCVW for service, they take great care of her and me! take great care of her and me! More
by GANDZWILD
Other Employees Tagged: Rocky Padilla , Brian Smith
January 26, 2024
Very quick. They drove me to an appointment and picked me back up. I was very thankful. They drove me to an appointment and picked me back up. I was very thankful. More
by cbricker5
Other Employees Tagged: Rocky Padilla , Brian Smith
January 25, 2024
Great service and people. They treat you like family. I would recommend them to anyone. They treat you like family. I would recommend them to anyone. More
by H.LITTLETON
Other Employees Tagged: Rocky Padilla , Brian Smith
January 24, 2024
Rocky was so helpful in explaining the findings in my sons car.Deligent and happy to help sons car.Deligent and happy to help More
by anaohh70
Other Employees Tagged: Rocky Padilla , Brian Smith
January 18, 2024
To start, I will say the staff is super friendly. However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no communication from the service team. After 5 inspections and oil consumption testing I learned there was a known issue with Tiguans including my first reps vehicle. In October I signed off on the inspection and approved the recommendations. I was told I would have a rental car as soon as the parts came in estimated 1 week. After 7-8 calls and texts trying to bring my car in to be repaired I finally was told by a new rep I would have a rental and booked my appt early December. At the arrival of my appointment I learned my rental had been given away so I was provided a used vehicle. Because it was used they mentioned I may have to bring back at a moments notice if sold. I was told to expect my car back in an estimated 2-3 weeks. 2 weeks after dropping my Tiguan off I was sent a new inspection to be approved that had the same recommendations already approved in October. I was given a new estimate of 2 more weeks and asked for them to keep me posted. After more follow up attempts on my part, I finally was able to pick up my vehicle middle of January after being in the shop over 5 weeks. I had plans to purchase a new Atlas Cross Sport but due to this experience have reconsidered. More
by C Moore
Other Employees Tagged: Rocky Padilla
January 16, 2024
Service was good, as usual. I miss having Brian Smith as my service rep. He's the best! I miss having Brian Smith as my service rep. He's the best! More
by SCOTTYO1717
Other Employees Tagged: Rocky Padilla , Brian Smith
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