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Jacob Ranjel

Overview Reviews (267) Inventory (263)

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Jacob Ranjel

Jacob Ranjel | Page 8

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8

267 Reviews

Overview Reviews (267) Inventory (263)

4.8

267 Reviews

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267 Reviews of Jacob Ranjel

February 08, 2024

Dealership Rating

Employee Rating

Rocky is excellent Top tier he talks to me and helps me a lot top shelf!! lot top shelf!! More

by Willie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Kenneth Dusang, Chris Maritt, Brian Smith

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Feb 09, 2024 -

Oklahoma City Volkswagen responded

Hi Willie! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Rocky and our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Feb 08, 2024 -

Willie responded

Good place to get a vehicle.

Feb 08, 2024 -

Willie responded

Good place

February 07, 2024

Dealership Rating

Employee Rating

The only surprise was Cash ONLY. The staff is easy to work with the customer. The staff is easy to work with the customer. More

by dlhaggard14

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla

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Feb 07, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and hopes to serve you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 07, 2024

Dealership Rating

Employee Rating

Never had a problem with services, excellent in getting the job done! Highly recommended to anyone interested in purchasing a vehicle. Love this dealership! the job done! Highly recommended to anyone interested in purchasing a vehicle. Love this dealership! More

by cynthiacha699

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 07, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team and we look forward to serving you again next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 06, 2024

Dealership Rating

Employee Rating

Clean, nice and friendly service. Took about an hour and half for the inspection plus new key programming. Took about an hour and half for the inspection plus new key programming. More

by daxljones

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 07, 2024 -

Oklahoma City Volkswagen responded

Hi Daxljones! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 06, 2024

Dealership Rating

Employee Rating

Provided good communication about what my car needed and the time it would take. Never had a bad experience! the time it would take. Never had a bad experience! More

by krwhise

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 07, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Service Team and we look forward to seeing you again next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 03, 2024

Dealership Rating

Employee Rating

For what was done, I give 5 stars. As my 1st new car, fresh off the showroom floor, I anticipated being treated like a new car customer, being that I have sold new cars myself. Came in As my 1st new car, fresh off the showroom floor, I anticipated being treated like a new car customer, being that I have sold new cars myself. Came in for my first oil change and there was snow on the ground, cold outside. I asked for a car to go grab a bite while I wait and I was told I could just walk to a nearby place. I have been having issues with remote start, I brought that up at the time and no resolution other than showing me they know how to use the feature. Also, a cabin light has not been working for a couple months and to be a new car, VERY DISAPPOINTING. But the kicker is you want to keep my vehicle for 4-5 days and never mentioned a loaner for me. I AM NOT IMPRESSED YET... WHEN DO I GET TO FEEL LIKE I PURCHASED A BRAND NEW VEHICLE OFF THE SHOWROOM FLOOR? My boy Mario has been wonderful and I am sure if I would've mentioned this stuff to Brian (in service), he would've got me right. I wanted to give who was helping me a chance to get it right the 1st service visit. More

by Smitty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Smith

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Feb 05, 2024 -

Oklahoma City Volkswagen responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We're glad to know that Mario has been helpful, but we understand there are areas where we can improve our service. Rest assured, making sure every customer feels valued is a top priority at Oklahoma City Volkswagen and we encourage you to reach out directly so that we can address these concerns in greater detail. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

February 03, 2024

Dealership Rating

Employee Rating

Loved they washed my car. Friendly service. Clean clean clean service department. Will be back. Friendly service. Clean clean clean service department. Will be back. More

by shawn89

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 05, 2024 -

Oklahoma City Volkswagen responded

Shawn, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Safe travels! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 02, 2024

Dealership Rating

Employee Rating

Wonderful staff, very friendly, answered all my questions, got my car serviced quickly! Wonderful team here at okc Vw! questions, got my car serviced quickly! Wonderful team here at okc Vw! More

by alexisnschutz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 05, 2024 -

Oklahoma City Volkswagen responded

Alex, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 01, 2024

Dealership Rating

Employee Rating

Good to work with on scheduling. Will continue to do business with them. Give them a try. Will continue to do business with them. Give them a try. More

by jody.teeter

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 01, 2024 -

Oklahoma City Volkswagen responded

Jody, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 31, 2024

Dealership Rating

Employee Rating

Took a while to get my car fully inspected and serviced but other than that was very happy. but other than that was very happy. More

by a.m.jones0316

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

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Feb 01, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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