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Jacob Stevenson
Jacob Stevenson at Performance Buick GMC

Jacob Stevenson | Page 5

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9
98 Reviews
4.9

98 Reviews

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98 Reviews of Jacob Stevenson

September 18, 2025

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Employee Rating

These guys are awesome. Very helpful. Will use them again for service. Had a recall which was fixed. More

by A1bestdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , John in service

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Sep 19, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

September 10, 2025

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Employee Rating

The guy that helped me at the service center did a really good job getting both recalls done and my oil change done by the time I had to leave to go to work. More

by drew60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2025

Performance Buick GMC responded

Thank you, Drew, for sharing your experience with us! We're thrilled to hear that Jacob provided you with such efficient and excellent service. We look forward to assisting you again in the future!

September 07, 2025

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The service was great the dealer was very informative answered all question to my satisfaction I was very satisfied with the service More

by SFRANKLIN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 07, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Jacob and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

August 13, 2025

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I basically paid over $200 for nothing. They didn’t change my oil, fix my brakes, changed any fluids. I was onsite for over 3 hours and then they tried to give me a bill for possible fixes More

by Agentsocks74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Thorn

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Aug 14, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize that you feel you did not have a positive experience with our team. Because your vehicle, that you purchased elsewhere, was out of warranty and you did not want us to fix the concerns with the car, it is our standard process to charge a diagnostic fee. We appreciate your feedback though and the opportunity to earn your business.

August 12, 2025

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Employee Rating

John from service went above and beyond - Solid service representative. Pleasure to do business with this service department. More

by berutich.justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Dwight Phillips , John

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Aug 13, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized John’s helpfulness and commitment to excellence. We wish you many safe journeys!

August 07, 2025

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Employee Rating

The service was great excellent communication and Ed the service rep was very professional definitely satisfied More

by INDIANLANE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Aug 07, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Ed. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

July 14, 2025

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Employee Rating

Service rep very knowledgeable, attentive and customer friendly. Dealership exceeded my expectations as usual. Always a pleasant experience More

by JC29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Jul 14, 2025

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

June 23, 2025

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Employee Rating

Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. More

by fjadeszko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier, Michael Thorn, Dwight Phillips

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Jun 24, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

April 11, 2025

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Employee Rating

Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Dwight Phillips

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Apr 11, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

April 10, 2025

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Employee Rating

They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. More

by SCOTTANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 11, 2025

Performance Buick GMC responded

Thank you, Scott, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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