Jacob Wilson | Page 7

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for stopping by. We’re pleased we could fit your Lincoln in without an appointment and that our team made you feel welcome. We’ve passed along your request for more snack options to our service staff. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know you appreciated the smooth oil change and tire rotation on your Ford Escape. We’re glad there were no unexpected costs. Thanks for sharing your experience and we look forward to helping with any future service needs. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

It’s wonderful that Jacob took the time to explain the inspection findings and highlight the air filter replacement during your oil change. We appreciate you trusting our team with your Ford Bronco Sport service. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear your Ford F-150 service visits have been consistently pleasant with exceptional support from our team. Thank you for recommending us for auto repair. We look forward to continuing to care for your F-150. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for noting the prompt service and comfortable waiting area. We’re glad you enjoyed the snacks and drinks. Jacob will be happy to hear you plan to recommend us to friends and family and we look forward to caring for your Ford Expedition again. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for highlighting the clear maintenance explanations and cost details. Jacob is pleased you found the overview of current and preventive services useful. Thank you for trusting us with your Ford Ranger, and we look forward to supporting you again. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Lincoln Navigator service. We’re pleased our clean waiting area and cubicle workspaces helped you stay productive. Jacob and the team appreciate your kind recommendation. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you choosing us for your Ford F-250 service and sharing your experience. Jacob’s clear updates and video walk-throughs are exactly what we aim for. We’re delighted you’re satisfied and look forward to supporting your truck in the future. Chris Flynn General Sales Manager 262-338-3379

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback, Emma. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Chris Flynn General Sales Manager 262-338-3379