Jacqueline Kent | Page 3

I❤️Toyota! Great staff. Used my Costco connection and saved quite a bit of money. Every single person that helped me was fantastic. I am very pleased with my exp Great staff. Used my Costco connection and saved quite a bit of money. Every single person that helped me was fantastic. I am very pleased with my experience at this dealership. More

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Awful experience Went into Continental Motors with the intention of purchasing a new Prius C. Of all the dealers in the Chicagoland area, they were the only dealer tha Went into Continental Motors with the intention of purchasing a new Prius C. Of all the dealers in the Chicagoland area, they were the only dealer that had a Prius with all of the options and color that I was looking for, and they were also priced very competitively. I wanted that particular car When I originally spoke with a salesperson, I told her that I was still researching other dealers for availability and pricing. I told her that the one she had was the best one I had found so far. The price I was quoted was $19,088, and was told that if I found a better deal, they would match that deal plus deduct another $200. I agreed to put a deposit down on the car and come into the dealer the following Tuesday. I continued my search of other dealers. Many had very limited inventory and did not have cars with the options/colors I was looking for. Others were not priced competitively. Two dealers had cars priced less than $200 more than Continental. Two dealers were priced less - Midtown Toyota had an identical car except for color, priced at $19022, and Toyota on Western had a more expensive car listed at $18,494 - $600 less and with more options than Continental. When I arrived at Continental at about 6:45pm the car was not out in front as promised. It took 20 minutes to locate the car and have it brought out front. I told the salesperson that the only thing that left me undecided about purchasing a Prius was how the car handled on the expressways (about 80% of my driving is on highways). He offered to let me take it for a test drive. I told him traffic was too heavy. He insisted we go anyway. We took the car out on I-55. Never got out of the right lane. Never got above 50 mph. Should have waited like I suggested. When we got back to the dealership and started to negotiate the price etc., I brought up the subject of the price match offer and mentioned the other quotes that I had received. When I showed the quote from Toyota on Western the salesperson got very defensive and started making claims such as it was not a real offer, that was not accurate, and finally that it was a cash only offer and therefore not identical to his. He eventually insisted that I call the other dealer to verify the accuracy of their quote. I did so, and while on the phone, he had me ask the other dealer question, but at the same time did not want me to reveal anything about his offer to the other dealer. Toyota on Western did verify that their $18,494 was accurate. Even after the phone call, the salesperson refused to accept the veracity of the other quote. Moving on, the salesperson asked how I was to pay for the car. I told him that I would put down $3000 and finance the rest. He then changed the price of the car from $19,088 to $20,088, stating that the lower price reflected $2000 cash from Toyota, and the higher price was for $1000 cash back plus 0% financing. I then pointed out to him that his quote was identical in terms as the one from Western - they were both cash offers. He kept denying it. He kept claiming that the other car had less potions on it. I pointed out that the other car probably had more options than his, because the MSRP of the other car was several hundred dollars more. He still refuse to believe, sticking to his claim or less options. I asked him to look up the car online to find out what options were included (this would have been easy since I had the VIN number for the other car) but he refused. Finally, I was told that I would have to go to the other dealer and obtain a copy of the actual window sticker as proof of a valid offer. When I asked for a copy of the window sticker of his car, he again refused to comply. Moving on again, we filled out the financing paperwork. He took it to the finance office and returned. I asked about the difference in monthly payments between the $1000 off plus 0% or $2000 off and 2.9%. When I had visited other dealers they were able to calculate the rate immediately at their desk. The salesperson said he would have to go to the finance dept. to get the info. 20 minutes later he returned with no info. I said I planned to visit the other dealer tomorrow and walked out. The next day, I received a call from Gary, who identified himself as the sales manager. He told me that he really wanted my business. He went on to tell me that the people at Toyota on Western were crooks, that the quote I got from them was inaccurate, suggesting that it assumed other incentives such as military discount etc. and did not include items such as destination charges. He also warned about driving down their, because it is in a high crime neighborhood. It was obvious that he would say anything to keep me from visiting Western. I kept my word and visited Western after work the next day. What a different experience. The driving and parking were not great, but once inside, I was well looked after by all the staff. I explained to them why I was there and what I was seeking from them. They were very cooperative. The only misfortune was that the car I had arguing over the night before, had just been sold. They did have another car to show me which had less options ( no sunroof ) and cost $25 more. I was out of their with every thing I needed in less than 45 minutes. I went to Continental with intention of purchasing from them. Instead, 2 hours later, I walked out tired, frustrated, and angry. If you are searching for a new car, I recommend that you contact Continental for pricing comparison only. More

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Sets the Gold Standard for how customers are treated! Want to be dealt with professionally and courteously, look no further than the folks at Continental Toyota. We crossed state lines from Indiana to Il Want to be dealt with professionally and courteously, look no further than the folks at Continental Toyota. We crossed state lines from Indiana to Illinois to buy our van - a 2015 Toyota Sienna XLE premium FWD. Amanda Woosley in the internet department went above and beyond to find the exact vehicle we wanted as we were quite picky about color and interior. Amanda and her manager Jackie handled all the communications very efficiently via email and phone calls. We finalized the deal vis email and I put the deposit down via the phone. No one in NW Indiana could come close to their deal and their willingness to find me the exact color combination we wanted. They worked with Toyota on the vehicles being built in the pipeline and had one redirected to their dealership just for me. Walked in signed the paperwork and drove home. John Cheung the sales person was very adept at walking through the new features of our vehicle. Again, no regrets - Great dealership, great staff, great experience and last but not the least - GREAT CAR. Love it!!!. Thanks Amanda, Jackie and John - Can't thank you enough. You set the GOLDEN standard! for how customers want to be treated. Will definitely come back soon for our next purchase a Toyota corolla for our teenage son! More

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Great Overall Experience! Words cannot express how appreciative and impressed I am with everything Mrs. Dybas, Mr. Ali and Mr. Hershkovitz did for me! The entire process was a Words cannot express how appreciative and impressed I am with everything Mrs. Dybas, Mr. Ali and Mr. Hershkovitz did for me! The entire process was a great experience! From the moment you initiate internet chat to the moment you complete the final paperwork you will be fully informed on everything. This dealership is top quality in both Customer Service and Deals! I will continue to purchase from Continental Toyota! More

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Awesome Customer Service We purchased a Toyota Corolla from Continental. This is by far the best experience I have ever had in purchasing a new car. From the beginning, when We purchased a Toyota Corolla from Continental. This is by far the best experience I have ever had in purchasing a new car. From the beginning, when I got a response from an internet search until the moment we walked out of the dealership, every single person we encountered made us feel that we were important and that what we wanted was important. Never, did I feel like someone was trying to take advantage of us or overcharge us. Tina, Jackie, Jerry, Chris and Sam made my son's first experience of buying a car a great experience. They all went over and above my expectations. I would recommend this dealership to everyone. A great bunch of people to do business with. More

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My experience at Continental Toyota I had an excellent experience throughout the whole time I was at Continental Toyota.I prmarily thank God for directing me to this dealership and I gre I had an excellent experience throughout the whole time I was at Continental Toyota.I prmarily thank God for directing me to this dealership and I greatly appreciate Mr Dean Rio for his patience, expertise and professionalim. His transactions for the purchase of my Rav4 and the trade-in of my 4-Runner was very satisfactory. My appreciation also goes to Jackie Dybas, Christian Callada and Andy(Service Dept.) More

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New Rav4 XLE I had the best experience at this dealership. Jacqueline and Dean were beyond helpful. I would recommend anyone to this dealership and I would especia I had the best experience at this dealership. Jacqueline and Dean were beyond helpful. I would recommend anyone to this dealership and I would especially recommend them to Dean and Jackie! More

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La la la loved it I recently purchased a 2015 white Toyota Corolla at continental Toyota.. Chuck Gentile was wonderful, he made sure I got every single thing I wanted i I recently purchased a 2015 white Toyota Corolla at continental Toyota.. Chuck Gentile was wonderful, he made sure I got every single thing I wanted inside and out of the car. He was so friendly and willing to help me in any way imaginable, he was so knowledgeable and he made my buying experience a breeze. I would definitely recommend the dealership and recommend chuck as your go to guy.! Thank you Toyota! I LaLa Love my car! Go Chuck!!! More

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Excellent Experience Continental Toyota made buying a car easy and an excellent experience. Mostafa was awesome! Go see him when you buy a car, he's great. He was super ni Continental Toyota made buying a car easy and an excellent experience. Mostafa was awesome! Go see him when you buy a car, he's great. He was super nice, listened to what I wanted and made the car buying process pleasant. I definitely recommend people go see Mostafa when you're ready to buy a car. Everyone was helpful and cordial. More

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Camry Purchase We originally researched Toyota Camry's online and contacted Jacqueline Dybas for information and costs on new Camry styles. She was very professiona We originally researched Toyota Camry's online and contacted Jacqueline Dybas for information and costs on new Camry styles. She was very professional and informative. Our salesman Dean Rio was very attentive and friendly and showed us all the features of the cars we were interested in. After we decided to purchase, the finance expert knew what we wanted and didn't pressure us into anything. Also, very professional and friendly. Very nice experience and will recommend your dealership and the people we dealt with. Bill and Pat McCall More

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