Jaime Gonzalez | Page 21

Just fine. Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though More

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Repair was on time and the price was the same as quoted. The loan-a-car was a new X5 The loan-a-car was a new X5 More

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BMW of Darien provided excellent service on my X5 recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. More

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My service advisor, Jamie Gonzales, was terrific. He understood my problem My service advisor, Jamie Gonzales was terrific. He understood my problem, took the car in on an emergency basis and kept He understood my problem My service advisor, Jamie Gonzales was terrific. He understood my problem, took the car in on an emergency basis and kept me informed as to progress. When done he offered to have the car deliver to my because I was recovering from surgery but my doctors OKd me for driving allowing me to pick it up at the dealership. More

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The whole process of buying my BMW X3 here, to doing my service here has been excellent. The process of scheduling the service was easy, questions beforehand were answered and the service was flawless. A g service here has been excellent. The process of scheduling the service was easy, questions beforehand were answered and the service was flawless. A great experience overall More

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I have done business with them for 20 years and have always been satisfied with sales and service. always been satisfied with sales and service. More

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Great service department. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. More

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I never received a phone call of status of my car. I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was takin I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was taking. They told me it might not be done on time. I was out on hold for 15 minutes, and then told they would do the work and call me by 5:45. I never received a call on the update. I usually get a video of the work done on my car, but never got one. Was the work even done? I didn’t get out of there until after 6:00. Very disappointing. No customer service. Also I sent all my information the night before to pre register, but they never got the paper work. More

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Excellent service and communication. Very professional. They provided a loaner SUV. Would highly recommend this dealership. Very professional. They provided a loaner SUV. Would highly recommend this dealership. More

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The only positive experience was Jaime. The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely go elsewhere. More

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