Jaime Gonzalez
Jaime Gonzalez at BMW of Darien

Jaime Gonzalez | Page 22

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.9
246 Reviews

Dealership Experience

4 yrs, 7 mos

4.9

246 Reviews

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246 Reviews of Jaime Gonzalez

October 01, 2022

Dealership Rating
Employee Rating

Very pleased with repair service and the way Jaime Gonzalez, service rep, handled a difficult situation caused by a delay of part to complete repair. Jaimie is every knowledgeable and is a good commun More

by bmseigerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

BMW of Darien responded

We are happy to hear that Jaime and the team took such great care of you! Thank you for choosing BMW of Darien and for sharing your experience. Have a terrific day!

September 29, 2022

Dealership Rating
Employee Rating

Works like a well oiled machine. Courteous, helpful and in time. Service staff were top rate and charges were fair. More

by Frussb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

BMW of Darien responded

These are all things we love to see! We're elated that we could provide exceptional service at a reasonable price. Many safe and happy miles from everyone at BMW of Darien!

September 24, 2022

Dealership Rating
Employee Rating

Waiting to be served was chaotic. Not sure everyone was truly working in sync. Very frustrating. More

by Jrpadulajr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

BMW of Darien responded

I am very sorry that you did not have the seamless service experience we strive to deliver. We use negative feedback to improve, and if you were open to discussing this further with me, I would like the chance to learn more about how we can better our teamwork. Please reach out at your convenience. Thank you, Bill Skorvanek - Fixed Ops Director - 203-662-2029

September 22, 2022

Dealership Rating
Employee Rating

Jamie was a great service advisor, made the appointment with no issues and they provided transportation to my house, car was ready the next day all i did was sign and i was on my way More

by Sebastian Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2022

BMW of Darien responded

Hi Sebastian - It's wonderful that Jamie delivered such a hassle-free service experience! Thank you for the five-star review and for trusting BMW of Darien with your vehicle. It was a pleasure to assist you!

September 22, 2022

Dealership Rating
Employee Rating

Great reception despite minor problem with radio. Was quickly given a loaner car in case needed. Luckily just needed reprogramming. At pick-up, was nicely demonstrated by Jamie all kinds of nuance More

by james.diette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barbara Monick

Sep 22, 2022

BMW of Darien responded

Hi James - Thanks for the five stars! We are happy to hear that our team could quickly diagnose the issue with your vehicle and ensure you were accommodated throughout the repair process. Thanks for giving a shoutout to Jamie, and we'll see you next time at BMW of Darien. Until then!

September 21, 2022

Dealership Rating
Employee Rating

It’s always take too long for the car to be check but I got use to it :) All the people who works there are amazing!!! More

by Kvetkamizerova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

BMW of Darien responded

Hi Kvetkamizerova - Thank you for your patience. We are grateful for your business and five stars for BMW of Darien! See you down the road.

September 21, 2022

Dealership Rating
Employee Rating

Very good at listening to what the customer has to say. Very good at paying attention to many detailed items and issues. More

by dimartino4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kozlowski

September 20, 2022

Dealership Rating
Employee Rating

Very pleased that the service department was able to get my disabled vehicle in right away. Thank you More

by Sm92mma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 17, 2022

Dealership Rating
Employee Rating

Excellent customer service. Excellent work on my vehicle. Trustworthy employees. Respectful, knowledgeable. If I have a problem, they do their best to make things right. More

by carrierubinstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena

September 16, 2022

Dealership Rating
Employee Rating

Great service and always helpful. I also appreciated they returned my car to my home. More

by Ellen Ellenzspear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena , Bill Skorvanek

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