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Jaime Gonzalez

Overview Reviews (246) Inventory (208)

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Jaime Gonzalez

Jaime Gonzalez | Page 9

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.9

246 Reviews

Overview Reviews (246) Inventory (208)

Dealership Experience

4 yrs, 7 mos

4.9

246 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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246 Reviews of Jaime Gonzalez

July 25, 2024

Dealership Rating

Employee Rating

Well managed dealership. Staff is attentive and friendly. Service Advisor Jaime G is knowledgeable, thorough and a BMW enthusiast. Techs’ work is good and timely. Steve Kozlo Staff is attentive and friendly. Service Advisor Jaime G is knowledgeable, thorough and a BMW enthusiast. Techs’ work is good and timely. Steve Kozlowski in sales always gives me a warm greeting when he sees me and keeps me up to date on what’s new. More

by Tommy G

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor Martin , Steve Kozlowski

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Jul 25, 2024 -

BMW of Darien responded

Tommy, thanks for the great feedback! We're glad to hear that Jaime and Steve made your experience at BMW of Darien so positive. We appreciate your support!

July 24, 2024

Dealership Rating

Employee Rating

Excellent service, always easy to work with and Jamie is always helpful. Looking forward for my next visit. always helpful. Looking forward for my next visit. More

by Madhu

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 25, 2024 -

BMW of Darien responded

Madhu, we're delighted to hear that Jamie and the team at BMW of Darien provided excellent service. We look forward to your next visit!

June 15, 2024

Dealership Rating

Employee Rating

Not pleased how service was handled. Rep. Did not call me that they needed the car for a third day. Rep. Did not call me that they needed the car for a third day. More

by eriwac22

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 20, 2024 -

BMW of Darien responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry that we did not meet your expectations during your last visit. I would like to see if there is anything we can do to help here. Please contact me directly. Thank you, Trevor Martin - Service Manager - 203-662-2027

June 07, 2024

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Employee Rating

Great staff and service. Always professional and responsive. Clear explanation for all services offered. Comfortable waiting area. Always professional and responsive. Clear explanation for all services offered. Comfortable waiting area. More

by Servomation

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 07, 2024 -

BMW of Darien responded

Thank you for the kind words! We're delighted to hear that our team at BMW of Darien provided professional and responsive service. We appreciate your feedback and look forward to serving you again!

June 05, 2024

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Employee Rating

Easy to make a service appointment online. Efficient in and out for the drop off and completed work ahead of ETA. Efficient in and out for the drop off and completed work ahead of ETA. More

by randy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 06, 2024 -

BMW of Darien responded

Randy, we're glad to hear that scheduling and service at BMW of Darien was smooth and efficient for you. Thanks for sharing your experience!

May 23, 2024

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Employee Rating

Absolutely the best dealership with a phenomenal service team: Trevor and Jamie literally saved the day!! team: Trevor and Jamie literally saved the day!! More

by Jennyg

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor Martin

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May 23, 2024 -

BMW of Darien responded

Jenny, we're so glad to know that Trevor and Jamie were able to help you out at BMW of Darien! Thanks for the shout-out. We appreciate your support!

May 16, 2024

Dealership Rating

Employee Rating

Service was completed timely and Jamie went above and beyond to support my needs. Thank you. beyond to support my needs. Thank you. More

by Marie Barallon

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2024 -

BMW of Darien responded

Marie, it was our pleasure to assist you in such a timely and efficient manner. We'll be sure to pass along the kind words to Jamie and the team. Thank you from all of us here at BMW of Darien!

May 13, 2024

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Employee Rating

Jamie Gonzalez was so helpful providing us top notch customer care! We appreciate him and his expertise. customer care! We appreciate him and his expertise. More

by michelle.hole

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 14, 2024 -

BMW of Darien responded

Michelle, we're delighted to know Jamie provided excellent customer service at BMW of Darien. Thanks for your kind words about his expertise!

May 09, 2024

Dealership Rating

Employee Rating

Great advisor for service. Car was replaced as promised and received good advice. Easy drop off and pickup Car was replaced as promised and received good advice. Easy drop off and pickup More

by Randy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2024 -

BMW of Darien responded

Randy, we're glad to know your experience at BMW of Darien was smooth and efficient. Thanks for trusting us with your vehicle's service - safe travels!

April 25, 2024

Dealership Rating

Employee Rating

The Dealership is fantastic and all the Departments are customer service oriented!! I highly recommend BMW of Darien.. customer service oriented!! I highly recommend BMW of Darien.. More

by Cowboys Fan

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2024 -

BMW of Darien responded

It's great to hear you've had a fantastic experience across all departments at BMW of Darien! We appreciate your recommendation and look forward to seeing you next time. Safe travels!

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