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Jaime Gonzalez
Jaime Gonzalez at BMW of Darien
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Jaime Gonzalez | Page 8

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.7
158 Reviews
4.7

158 Reviews

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158 Reviews of Jaime Gonzalez

June 16, 2023

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Employee Rating

TJ and Jamie Fixed front seatbelt while waiting today Terrific job guys! Thanks L Edgar More

by Lorri
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Telesco

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Jun 19, 2023

BMW of Darien responded

We're glad to hear TJ and Jamie did a great job fixing your seatbelt malfunction, Lorri! Thanks for trusting BMW of Darien with your business!

June 15, 2023

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Amazing service as always- clear, communicative and went above and beyond when I accidentally left something in vehicle during service. Highly recommended! More

by Klarkin913
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Recommend Dealer
Yes
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Jun 15, 2023

BMW of Darien responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the BMW of Darien team. Drive safely, and we hope to see you again down the road!

June 07, 2023

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Fast and efficient, excellent communication, very good about the difference between necessary repairs and optional repairs. Big fan of Jaime and BMW Darien More

by alalt828
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Recommend Dealer
Yes
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Jun 08, 2023

BMW of Darien responded

We're thrilled to hear about your positive experience working with Jaime and the team here at BMW of Darien! It's great to see that our communication about necessary versus optional repairs was helpful for you and that we were able to get everything done efficiently. Drive safe!

June 06, 2023

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Jaime was very helpful and very understanding to my needs especially it was my first time at BMW Darien. Thank you More

by Annevictorin1
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Recommend Dealer
Yes
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Jun 06, 2023

BMW of Darien responded

We're glad you had a great first visit with us at BMW of Darien! It's wonderful to hear that Jaime provided you with helpful and understanding service. Thank you for taking the time to share your experience, and we hope to see you again down the road.

June 03, 2023

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Dealer does a great job servicing the car. I like the video recap of the appointment a lot. Very helpful and clear. But they are not great at giving an update on the timing for completion and More

by BobS
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Recommend Dealer
Yes
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Jun 05, 2023

BMW of Darien responded

We appreciate the positive feedback, Bob! Our team is thrilled to hear that you found our video recap to be helpful and clear. We apologize for not providing timely updates on completion and pickup, but we assure you that we'll work on making improvements in the future. It's always a pleasure serving you at BMW of Darien!

May 19, 2023

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Terrific service. The car was ready on time and they thoroughly explained all the work that was performed. More

by wrussell
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Recommend Dealer
Yes
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May 19, 2023

BMW of Darien responded

We're delighted to see that you've had a great experience with BMW of Darien, Wrussell! Thank you for taking the time to share your feedback with us. It's fantastic to hear that your vehicle was ready on time and that we provided detailed explanations of the work completed. We look forward to serving you again in the future!

May 12, 2023

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Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Bill Skorvanek, Keith Zarembski, TJ Telesco , Albano Kroj, Chris Legere

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May 12, 2023

BMW of Darien responded

We are glad to hear that our service team at BMW of Darien was able to assist you! Thank you for sharing how quickly and seamless your experience was. We appreciate your recommendation and hope to work with you again in the future!

May 12, 2023

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The service was great. Everything went smooth and easy. He took care of everything. Thank you. More

by Jack
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Bill Skorvanek, Keith Zarembski, TJ Telesco , Albano Kroj, Chris Legere

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May 15, 2023

BMW of Darien responded

We appreciate your business and your review! Thanks from the BMW of Darien Team, Jack!

May 12, 2023

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Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Bill Skorvanek, Keith Zarembski, TJ Telesco , Albano Kroj, Chris Legere

Helpful
Report | Print
May 12, 2023

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 03, 2023

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My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
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Recommend Dealer
No
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May 03, 2023

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

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