Jaime Zamora | Page 22

INFINITI of South Bay responded

Walker, We are so sorry you feel that way, what could have ever happened? We greatly apologize that you were not greeted in a friendly manner. Perhaps our process failed? Our process is to greet all customers when they arrive to drop-off their vehicle. We go though the onboarding process and the vehicle is put into queue. When people return to pick-up their vehicles they walk up to the service advisor counter and advise that they are there to pick-up their vehicle. Either way, we apologize and we will review your post with our team today. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Lisa, Thank you for your review! We appreciate your positive comments about our staff and facilities. We are happy that your experience here at INFINITI of South Bay was a good one! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow, that's so great that you come to our location even though it's a further drive for you! We appreciate your dedication to come to our dealership, and we're so glad that our service is great enough that you keep coming back. Thank you for taking the time to leave a review, and have a great day! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your review! We are happy that you had such a good experience with us. Thank you for your positive feedback. Have a wonderful day! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Silvia, Thank you for leaving such a great review! We are glad to hear that you found our dealership to be nice and clean, and that our employees were kind. Thank you for your recommendation! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kevin, Thank you so much for your review! We are so happy to hear that your car was serviced to your satisfaction, and that you found the prices to be reasonable. Thank you for recognizing some of our employees in your review; we're always glad to hear that our employees were friendly and helpful. Good to hear you had an excellent experience! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Felix, We are very happy to hear that you had polite and excellent service. Here at INFINITI, we strive to provide our customers with the best service possible. Thank you for the recommendation and for your business! We also appreciate that you recognized so many employees in your review. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your loyalty to the INFINITI brand for over 30 years of ownership. Seems that when you find a good thing that you stick with it. Thank you for your positive review of my team and your experience at INFINITI of South Bay. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We would never recommend a service that our technicians did not deem necessary. Now when you do come in for service we do advise on items that we notice that may need maintenance or that you should start thinking about considering. It is our duty to you, our customer, to help you maintain a safe and efficient vehicle. We apologize if there seems to be some misunderstanding. We can't find your record based on the name in this review, but if you'd like to discuss this then please feel free to contact me at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving this great review about your service experience with us here at INFINITI of South Bay! Our service team is incredibly knowledgable and understanding, they are constantly going out of their way to ensure that our customer's needs are met. I am so glad that they were able to help you out and make sure that everything was taken care of. We always strive to provide our customers with excellent customer service, thank you for recognizing our hard work! We thank you for your business and hope that you visit us for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay