Jairo Gutierrez | Page 5

The whole team was friendly and answered all questions I had on the product and the issues with the car had on the product and the issues with the car More

by FINFANGREG Verified Customer Verified Customer

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I was very impressed with the service and concern to detail and satisfaction on my part, I will continue to bring my vehicle there with trust and knowledge of knowing it will be correctly repaired by qu detail and satisfaction on my part, I will continue to bring my vehicle there with trust and knowledge of knowing it will be correctly repaired by qualified technicians and it will be clean and ready when they say it will. Thank you More

by Sffinn1965 Verified Customer Verified Customer

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Service was exceptional. Jairo has always been professional, when dealing with me, and explaining answers to my questions. That’s quite imperative with me, because I had such Jairo has always been professional, when dealing with me, and explaining answers to my questions. That’s quite imperative with me, because I had such good service from where I came from, ELK-GROVE INFINITY AND ASHLEY being my only service rep, for over 12 years. More

by Barb Verified Customer Verified Customer

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Jairo is very helpful and knowledgeable, and I truly appreciate all the assistance he has given me. appreciate all the assistance he has given me. More

by RBARROZO Verified Customer Verified Customer

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This is the best dealership I’ve ever been to, everyone was courteous and my car was taken care of and ready when promised. The Service Writer Jairo was a Superstar! was courteous and my car was taken care of and ready when promised. The Service Writer Jairo was a Superstar! More

by bernie_silveria Verified Customer Verified Customer

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Jairo kept me informed and was on top of the situation. Made the service a great experience!, Made the service a great experience!, More

by SAH64003 Verified Customer Verified Customer

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Jairo my service advisor is Everything! There are not a lot of employees now days that will go above and beyond and communicate the whole process when it comes to automotive/retail service. There are not a lot of employees now days that will go above and beyond and communicate the whole process when it comes to automotive/retail service. This dealership is extremely lucky to have a one of a kind top notched employee! I would like to reward this individual of a recommendation for a higher commission from the owner of the store! I know this review might not make it through the hands of the owners of this store, let along the actual Infiniti brand. But if somehow this falls through the cracks and corporate reads it. Let it be known that Jairo is the greatest Infiniti advisor your business have! He should be rewarded with not just recognition but reflect it on his pay! I will continue to bring my vehicle 2hrs away from our home just to get it service here because Jairo exist! More

by Youtuber Reviewer Verified Customer Verified Customer

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I was going to get charged for a diagnostic that they didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful with this place More

by bermudeze6 Verified Customer Verified Customer

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I visit this service center often for both scheduled maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating. maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating. More

by Taplumb Verified Customer Verified Customer

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Service technician Jack finally diagnosed the problem that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I fou that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I found it at Pick-n-Pull and then went out of his way to keep checking and then find me a used OEM one at a reputable used parts store. My service writer Miguel was unfailingly helpful and an absolute pleasure to work with, and the service manager Mike spent a great deal of time on the phone with me before I made the appointment. The other service writers, Dan and Jairo, were great to chat with while I was waiting and Bernie, the cashier, was also engaging. I was a very loyal service customer at INFINITI of Elk Grove before they closed and have been less than satisfied with my alternatives since. I will be bringing my 2 INFINITIs here in the future—totally worth the 3+ hour round trip to have the work done correctly and with such attention to customer care. Of course, not that surprising. It has been my experience that this is how owner John Driebe has always run his dealerships. More

by mommydoc Verified Customer Verified Customer

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