Jairo Gutierrez | Page 6

I was going to get charged for a diagnostic that they didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful with this place More

by bermudeze6 Verified Customer Verified Customer

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I visit this service center often for both scheduled maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating. maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating. More

by Taplumb Verified Customer Verified Customer

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Service technician Jack finally diagnosed the problem that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I fou that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I found it at Pick-n-Pull and then went out of his way to keep checking and then find me a used OEM one at a reputable used parts store. My service writer Miguel was unfailingly helpful and an absolute pleasure to work with, and the service manager Mike spent a great deal of time on the phone with me before I made the appointment. The other service writers, Dan and Jairo, were great to chat with while I was waiting and Bernie, the cashier, was also engaging. I was a very loyal service customer at INFINITI of Elk Grove before they closed and have been less than satisfied with my alternatives since. I will be bringing my 2 INFINITIs here in the future—totally worth the 3+ hour round trip to have the work done correctly and with such attention to customer care. Of course, not that surprising. It has been my experience that this is how owner John Driebe has always run his dealerships. More

by mommydoc Verified Customer Verified Customer

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They did an amazing job. When I received my car it was washed, which was a nice surprise. Would recommend. When I received my car it was washed, which was a nice surprise. Would recommend. More

by Teriblackwell12340 Verified Customer Verified Customer

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Great dealership. Very knowledgeable service advisor and technician. In and out with no issues. I will be back for service again. Very knowledgeable service advisor and technician. In and out with no issues. I will be back for service again. More

by do42dge Verified Customer Verified Customer

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Great customer service was provided by Jairo, the mechanics and the car detailer! They quickly diagnosed and addressed the vehicle I brought in for service, accurately and safely! mechanics and the car detailer! They quickly diagnosed and addressed the vehicle I brought in for service, accurately and safely! More

by CULTURE-INBOX Verified Customer Verified Customer

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As promised on completion, it’s reliable and very satisfied with the job well done. satisfied with the job well done. More

by LAVARIASA Verified Customer Verified Customer

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The service was spot on. The team communicated very well and exceed my expectations. Goog job The team communicated very well and exceed my expectations. Goog job More

by Vanwinkle_g Verified Customer Verified Customer

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Excellent customer service. They listened and took care of the problem quickly with good communication! They listened and took care of the problem quickly with good communication! More

by Gjtaylor5 Verified Customer Verified Customer

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On time,, very friendly staff. Very, knowledgeable Dan kept me updated on the status of ny car Very, knowledgeable Dan kept me updated on the status of ny car More

by EBALCOMMISH Verified Customer Verified Customer

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