I appreciate the professionalism, the friendliness, straight-forwardness, honesty and the willgness to meet my price for my new hyundai tuscon.
Thank you Alec, Jake & especially Caleb.
"Steve was very polite and courteous. We told him what we..."
- Happy Family from Fenton
Steve was very polite and courteous. We told him what we wanted and he was very helpful. I would recommend Steve to anyone that is looking for a new vehicle. Thanks Steve for all your help!!!! 100 percent satisfied customer!
"Alec was professional and worked with my family very..."
Alec was professional and worked with my family very well. Provided a lot of information and helpful insights! Loving the new car so far! Thanks!
"Never say Never"
My first interaction with Suntrup staff didn’t go well; the car I wanted was sold before I had a chance to discuss the sale with a salesperson as I was in Springfield, IL texting on my phone. I thought my continued dealing with Suntrup was over as that car was the
last one like it the dealership had.
So I went looking elsewhere. But Brad Slinkard called me suggesting a different Ioniq model and kept communicating with me to try to put together a sale. He wasn’t obnoxious about it, but kept pushing to get me to consider other deals.
Finally, he came up with one that fit and we put it together.
If it weren’t for Brad’s effort I would have been gone and not purchased my Hyundai at Suntrup.
"Dealing with Caleb with easy and stress free...."
Dealing with Caleb with easy and stress free. Negotiations were smooth without pressure. He listened to what my wife wanted which was important to me.
Jake the New Car Manager was great. The ending price difference was very fair.
Fred in Finance had everything broken down and easy to understand. My best interest was definitely his goal.
I drove away feeling great about the process and decision made. No regrets
"Unprofessional and rude!!!! Emailed about the purchase..."
Unprofessional and rude!!!! Emailed about the purchase of a new pallisade. Obviously doesn't care about service. Just the dollar. Will never do business with this dealership.
"Out of five dealerships that I was in contact with Kenya..."
Out of five dealerships that I was in contact with Kenya at Suntrup was the only one who answered all of my questions without insisting I come in to test drive first. She won me over with her high level of customer service and passion for what she does. I drove past 2 other Hyundai dealerships on my way to Suntrup. I drove 45 miles away from my house to buy a car specifically from her. Everyone there was so helpful and friendly. We ended up buying two cars that day!! They definitely went above and beyond. Thank you!
Brad, Fred and Jake were very friendly and helpful. Each person answered all my questions and concerns All the paperwork was explained to me. I got the car I wanted.
"He’s the best! Love my ride he was very patient and..."
He’s the best! Love my ride he was very patient and understanding worked with me till we got what I wanted. Seriously best salesman
"Great after-sale service!"
I went in to test drive a 2019 Kona and was seen right away while I waited for the sales rep. Frank was extremely friendly and knowledgeable about the car and helpful during the test drive itself. He was also understanding of my situation and ensured the team helped me to get a good deal. After much discussion and some back and forth, I eventually caved and worked with Bobby (who was also awesome) and ended up walking out with the car, which I loved! However, I realized the car had been mispriced and was pretty upset -- which is why I am docking a star. I reached out to the team and met with Jake who corrected the issue and was very intentional about ensuring my first car purchase was a good experience and that the mistake had been corrected. So kudos to the team and thank you so much for making this a great experience! If I could give Jake and Bobby 10 stars, I would, because they went above and beyond to ensure I had a good experience. Would 100% recommend Suntrup and will probably buy my next Hyundai from them again!