Jake Brown

Chevrolet of Everett responded

Thank you for your wonderful review! We're so pleased to hear about your consistently professional and courteous service experiences at Chevrolet of Everett. Delivering a BETTER EXPERIENCE that exceeds expectations and keeps wait times shorter than anticipated is something we pride ourselves on. We're thrilled you're happy doing business with us, and we truly value your continued trust and satisfaction. We look forward to serving you again soon. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for your great review! We're delighted to hear that our service team kept you well-informed and that you found our entire dealership to be service-oriented. At Chevrolet of Everett, we strive to provide a BETTER EXPERIENCE by ensuring that every aspect of our service is focused on meeting your needs with attention and care. We appreciate your feedback and are glad that you had a positive experience. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for taking the time to share your positive feedback about our service department! We are thrilled to hear that you've had such great experiences with our team. At Chevrolet of Everett, we aim to deliver a BETTER EXPERIENCE by focusing on clear communication, honest service recommendations, and respecting your choices and budget. We appreciate your trust in us for your Suburban’s needs and are glad to know our team’s efforts have made a positive impact. We look forward to continuing to serve you with the same high standard of care in the future!

Chevrolet of Everett responded

Thank you for letting us know about your positive experience at Chevrolet of Everett! We appreciate you recognizing JJ for his care, knowledge, and kindness. It sounds like he embodied our Better Experience promise by providing exceptional service. Is there anything specific about JJ's knowledge or kindness that stood out to you? Sharing these details can help us recognize him for his outstanding service. On behalf of the entire team at Chevrolet of Everett, thank you for your business and kind words! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

Thank you so much for taking the time to write such a detailed and glowing review! We're thrilled to hear that Chevrolet of Everett was the perfect fit for your family's needs. Finding a spacious and affordable vehicle can be a challenge, so we're glad our extensive inventory and transparent pricing helped you find the right one. It means a lot to know that the entire process, from browsing the lot to finalizing paperwork, was easy and stress-free for your family. That's exactly what we strive for with the Better Experience. We're especially grateful for your kind words about our customer service. Our team truly cares about providing a positive experience for every customer, and it sounds like they achieved that with you. A huge thank you for singling out Erik DeChâtenonayree in the sales department! We're incredibly fortunate to have him on our team. His patience, knowledge, and helpfulness are what make him such a valuable asset. We'll be sure to pass your compliments along to him! Thank you again for choosing Chevrolet of Everett. We're so happy you found the perfect vehicle for your family and that you had a positive experience. We look forward to welcoming you back as returning customers in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your recent experience at Chevrolet of Everett. We sincerely apologize that your visit did not reflect the Better Experience we strive to provide all our customers. We understand your frustration with not being able to test drive the truck to diagnose the concern. There may have been a misunderstanding regarding allowable testing procedures. We'd like to investigate this further and ensure our team has the proper resources to address customer concerns thoroughly. We value your business, especially considering your previous purchase of a diesel Suburban from us. We would appreciate the opportunity to regain your trust. Our service manager would be happy to discuss this directly with you. Would you be open to receiving a call to discuss how we can improve your experience? In the meantime, we hope you'll consider giving Chevrolet of Everett another chance. We're committed to exceeding your expectations and demonstrating the Better Experience you deserve.

Chevrolet of Everett responded

We're thrilled to hear about your positive experience with Dan and the alignment service at Chevrolet of Everett! Delivering excellent service is our priority, and we're glad to hear that you're satisfied with the results. We'll be sure to pass along your appreciation to Dan and the alignment technician. Thank you for choosing us, and we look forward to serving you again in the future!

Chevrolet of Everett responded

It sounds like you had a fantastic experience at Chevrolet of Everett! Fast, convenient, and affordable service with good communication and quality parts are essential for a satisfying customer experience. It's great to hear that the dealership met your expectations in these areas. If you ever need assistance again or have any questions, feel free to reach out.

Chevrolet of Everett responded

Absolutely! The service department plays a crucial role in ensuring customer satisfaction and loyalty. It's great to hear that you had a positive experience with them at Chevrolet of Everett. Their dedication and excellent service indeed make a difference in customer retention.

Chevrolet of Everett responded

It's fantastic to hear that you trust Chevrolet of Everett with your vehicle! Providing excellent service is their priority, and it's great to know they've earned your trust. If there's anything else you need in the future, don't hesitate to reach out.