Travis Arnold

Chevrolet of Everett responded

Thank you for your wonderful review! We're so pleased to hear about your consistently professional and courteous service experiences at Chevrolet of Everett. Delivering a BETTER EXPERIENCE that exceeds expectations and keeps wait times shorter than anticipated is something we pride ourselves on. We're thrilled you're happy doing business with us, and we truly value your continued trust and satisfaction. We look forward to serving you again soon. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for sharing your great experience! We're thrilled to hear that Stephen always welcomes you with a warm smile and makes you feel at home. At Chevrolet of Everett, delivering a BETTER EXPERIENCE by creating a welcoming and comfortable environment is a priority for us. We're glad Stephen exemplifies this with every visit. We appreciate your feedback and look forward to welcoming you back again soon! Thank you for choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for your great review! We're delighted to hear that our service team kept you well-informed and that you found our entire dealership to be service-oriented. At Chevrolet of Everett, we strive to provide a BETTER EXPERIENCE by ensuring that every aspect of our service is focused on meeting your needs with attention and care. We appreciate your feedback and are glad that you had a positive experience. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as it does not reflect the BETTER EXPERIENCE we strive to provide at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for your feedback about your recent service experience at Chevrolet of Everett. We appreciate you letting us know that you were unsure where to go initially upon arrival. We strive to create a welcoming and efficient service department experience for all our customers. It sounds like it may have taken a moment for someone to greet you, and we apologize for any initial confusion. We're always looking for ways to improve, so thank you for bringing this to our attention. We will ensure our service team is even more proactive in welcoming and assisting walk-in customers in the future. We're glad you were ultimately helped quickly. On behalf of the entire team, thank you for your business!

Chevrolet of Everett responded

This is a fantastic review that highlights several key aspects of our service! Thank you for choosing Chevrolet of Everett. We appreciate you mentioning that our team is helpful, accommodating, efficient, and focuses on completing only necessary work. These are all qualities we strive for in our Better Experience promise. On behalf of the entire team, thank you for your business and kind words! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

Thank you for your kind words about Chevrolet of Everett! We strive to deliver a positive experience in all aspects, from our service department to the overall atmosphere. We appreciate you feeling welcome here. We hear you loud and clear about the donuts! While we don't currently offer breakfast pastries in the morning, we do have a coffee bar with complimentary beverages. Would you be interested in other breakfast options we could potentially explore offering in the future? In the meantime, thank you again for your business and feedback! We look forward to seeing you again soon.

Chevrolet of Everett responded

Thank you for taking the time to share your recent experience at Chevrolet of Everett. We sincerely apologize that your visit did not reflect the Better Experience we strive to provide all our customers. We understand your frustration with not being able to test drive the truck to diagnose the concern. There may have been a misunderstanding regarding allowable testing procedures. We'd like to investigate this further and ensure our team has the proper resources to address customer concerns thoroughly. We value your business, especially considering your previous purchase of a diesel Suburban from us. We would appreciate the opportunity to regain your trust. Our service manager would be happy to discuss this directly with you. Would you be open to receiving a call to discuss how we can improve your experience? In the meantime, we hope you'll consider giving Chevrolet of Everett another chance. We're committed to exceeding your expectations and demonstrating the Better Experience you deserve.

Chevrolet of Everett responded

Thank you so much for taking the time to write such a detailed and glowing review! We're thrilled to hear that Chevrolet of Everett was the perfect fit for your family's needs. Finding a spacious and affordable vehicle can be a challenge, so we're glad our extensive inventory and transparent pricing helped you find the right one. It means a lot to know that the entire process, from browsing the lot to finalizing paperwork, was easy and stress-free for your family. That's exactly what we strive for with the Better Experience. We're especially grateful for your kind words about our customer service. Our team truly cares about providing a positive experience for every customer, and it sounds like they achieved that with you. A huge thank you for singling out Erik DeChâtenonayree in the sales department! We're incredibly fortunate to have him on our team. His patience, knowledge, and helpfulness are what make him such a valuable asset. We'll be sure to pass your compliments along to him! Thank you again for choosing Chevrolet of Everett. We're so happy you found the perfect vehicle for your family and that you had a positive experience. We look forward to welcoming you back as returning customers in the future!

Chevrolet of Everett responded

We're thrilled to hear about your positive experience with Dan and the alignment service at Chevrolet of Everett! Delivering excellent service is our priority, and we're glad to hear that you're satisfied with the results. We'll be sure to pass along your appreciation to Dan and the alignment technician. Thank you for choosing us, and we look forward to serving you again in the future!