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Jake Lee
Jake Lee, Technology Director, Gary Lang Auto Group
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Jake Lee

Technology Director

Gary Lang Auto Group

1107 State Rte 31
McHenry, IL 60050

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3 Reviews of Jake Lee

July 14, 2018

Dealership Rating

"Bait and Switch"

- Newkia

I had the price in email from the team. I sent several questions via email and even called to make sure the pricing and offer had no other requirements I was not seeing. On the phone they assured me that the price was right. I drove the hour to McHenry and only to hear that we did NOT qualify for the price quoted. When I showed them all the emails they said their guy had 'made a mistake' and they could not honor the pricing. Do not trust these guys!

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Recommend Dealer
No
Jul 31, 2018

Gary Lang Auto Group responded

Hi, we apologize for your negative experience with our team. Our intention was not to mislead you on any price, it was a miscommunication before your visit, and for that we sincerely apologize. If there is anything we can to rectify this for you and leave you with a better impression of our team, please let us know.

May 24, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Very fair and pleasant."

- lrilana

Representatives of the agency were all extremely pleasant. The deal offered to me was quite fair in my view. My only concerns relate to the fact that I was given a little misinformation. Specifically, I was told that the car had parallel parking, which it did not. Also, I was told the interest rate was 4 percent, it was 4.85 percent. I was told that the agency worked with my Bank, not the case..Granted, these are minor issues, but they do make you wonder what else was misinformation. Nevertheless, I was pleased with the deal offered and the training given with regard to how to utilize the various options on the car. The overall culture of the agency seemed to one of wanting to please the customer.

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Recommend Dealer
Yes

Other Employees Tagged: Ricardo Espinosa, Tim Martin

February 09, 2018

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Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Very caring staff"

- MrsJ86

The staff is very thoughtful and pleasant. They put the customer's needs first. They take time and explain all information to the customer to make them feel comfortable.

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Yes

Other Employees Tagged: Edward Chambers

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