"Bait and Switch"
I had the price in email from the team. I sent several questions via email and even called to make sure the pricing and offer had no other requirements I was not seeing. On the phone they assured me that the price was right. I drove the hour to McHenry and only to hear that we did NOT qualify for the price quoted. When I showed them all the emails they said their guy had 'made a mistake' and they could not honor the pricing.
Do not trust these guys!
"Very fair and pleasant."
Representatives of the agency were all extremely pleasant. The deal offered to me was quite fair in my view. My only concerns relate to the fact that I was given a little misinformation. Specifically, I was told that the car had parallel parking, which it did not. Also, I was told the interest rate was 4 percent, it was 4.85 percent. I was told that the agency worked with my Bank, not the case..Granted, these are minor issues, but they do make you wonder what else was misinformation. Nevertheless, I was pleased with the deal offered and the training given with regard to how to utilize the various options on the car. The overall culture of the agency seemed to one of wanting to please the customer.
"Very caring staff"
The staff is very thoughtful and pleasant. They put the customer's needs first. They take time and explain all information to the customer to make them feel comfortable.