5 Great customer service provided!
Offered me car wash!! I appreciated!! Nice guy!! Great overall!
Offered me car wash!! I appreciated!! Nice guy!! Great overall!
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by VLTMILLS
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
May 04, 2026 -
Lithia Hyundai of Reno responded
Thank you for choosing Lithia Hyundai of Reno! We love knowing your visit was 5-stars. Please come see us again for your future auto needs. See you next time!
You need to provide courtesy vehicles for warranty work
and extensive repair work where repairs are overnight
and extensive repair work where repairs are overnight
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by shop5
Verified Customer
Verified Customer
Apr 26, 2026 -
Lithia Hyundai of Reno responded
Thank you for your feedback. We understand the value of alternate transportation when repairs extend overnight. For perspective, our service department averages approximately 1,400 repair orders each month. At that volume, it is simply not practical for any dealership to provide a courtesy vehicle for every overnight or extended repair. Loaner vehicles are a limited resource, and we provide them whenever available based on repair circumstances and capacity.
When loaners are unavailable, Hyundai may offer rental reimbursement for qualifying warranty repairs, which can help offset transportation expenses. Our team works within those programs and available resources to support customers as best we can.
While we respect your viewpoint, the absence of a loaner should not be interpreted as a lack of service from our advisors, but rather the reality of managing limited transportation resources across a high-volume service operation.
We appreciate the opportunity to clarify this. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at 775-682-3352 or SRobert@Lithia.com.
Scott Robert
Customer Relations Manager
Lithia Hyundai of Reno
775-682-3352
SRobert@Lithia.com
Jake was super helpful, kind, and had great bedside
manners. Jake walked me through the services that could be taken care of, him and the techs were great at keeping me updated through the service, and
manners. Jake walked me through the services that could be taken care of, him and the techs were great at keeping me updated through the service, and there was no pressure to add on extra maintenance care when offered. Not only was I updated through the tracker and text, but Jake also personally checked in as I stayed in house. Super easy, comfortable, efficient, and quick service!
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by MCKYNZIE PIERSON
Verified Customer
Verified Customer
Apr 27, 2026 -
Lithia Hyundai of Reno responded
MCKYNZIE, we're delighted to hear Jake and the team provided such a seamless and comfortable experience at Lithia Hyundai of Reno. Thank you for your kind words and for choosing us! Safe travels!
Jake’s customer service was awesome, attentive,
knowledgeable, and helpful. Definitely would recommend Lithuanian Hyundai.
knowledgeable, and helpful. Definitely would recommend Lithuanian Hyundai.
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by aagueros78
Service Price Transparency
Other Employees Tagged:
Nicole
Apr 21, 2026 -
Lithia Hyundai of Reno responded
Your recommendation means the world to us, thank you! We will be sure to pass along your feedback to Jake and the team. Come swing by Lithia Hyundai of Reno again soon for another 5-star experience!
Very efficient and quick Waiting room had good coffee and
everything was done very professionally
everything was done very professionally
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by zjmaghari
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Apr 20, 2026 -
Lithia Hyundai of Reno responded
Thank you for leaving such a terrific rating! We hope you will come visit our dealership again soon.
It was a pleasant experience!
Better than previous times that I have brought the car in. More informative and less like they were trying to upsell me on everything.
Better than previous times that I have brought the car in. More informative and less like they were trying to upsell me on everything.
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by Bryan M
Service Price Transparency
Apr 20, 2026 -
Lithia Hyundai of Reno responded
Bryan, thank you for the wonderful review! We're glad to hear this service visit was your best yet. We appreciate you choosing Lithia Hyundai of Reno and hope to see you again down the road. Take care!
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