Dan Dunham

Lithia Hyundai of Reno responded

Hey Mr. L, Thank you for taking the time to share your feedback. I'm sorry to hear that you left with this impression after your purchase. Transparency is important to us, which is why we clearly disclose pricing and applicable fees up front and continually throughout the purchase process. In addition, our website contains detailed pricing disclosures so customers can review vehicle pricing information before visiting the dealership. Every vehicle purchase includes a review of pricing, taxes, registration fees, and any optional products that may be available. Customers are provided documentation outlining those items before completing their purchase. I went through the database to see if you reached out to anyone in management regarding the concerns outlined in your review, but didn't see any attempt. Had we been made aware of these concerns, we would have welcomed the opportunity to review them with you directly. Because your review does not include specific details, I'm unable to determine exactly what may have led to your dissatisfaction. I invite you to reach out so we can better understand your concerns and review your experience. My direct line is 775-682-3352, or via email at SRobert@lithia.com. Thank you, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

Lithia Hyundai of Reno responded

We're over the moon to hear about your fantastic experience with Daniel at Lithia Hyundai of Reno! It's awesome that he made everything smooth and even helped set up your new Santa Fe. Safe travels, and we’ll see you again!

Lithia Hyundai of Reno responded

Thank you for highlighting what made Lithia Hyundai of Reno stand out! We’re so glad you appreciate our customer service and hope to serve you again soon!

Lithia Hyundai of Reno responded

Martin, reading your feedback truly means so much to our team at Lithia Hyundai of Reno. We are incredibly grateful to hear the honesty, communication, and customer focused approach from both our sales and finance teams stood out throughout your experience. Building long term relationships and helping customers feel confident in the decisions they make is extremely important to us, so it is wonderful to know that commitment came through in such a genuine way during your visit. Thank you for your trust, thoughtful words, and support. We look forward to being here for you for many years to come!

Lithia Hyundai of Reno responded

Hearing that Dan went above and beyond to help you truly makes our day at Lithia Hyundai of Reno! We are so glad you had an all around great experience with our team. Thank you for your kind words and support. We look forward to seeing you again in the future!

Lithia Hyundai of Reno responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

Lithia Hyundai of Reno responded

Thank you for sharing your excellent feedback about our team! We truly appreciate it and hope to see you again at Lithia Hyundai of Reno. Enjoy your new ride!

Lithia Hyundai of Reno responded

We truly appreciate your continued loyalty. Thank you for choosing Lithia Hyundai of Reno over the years and for recognizing Dan for consistently taking great care of you. It means a lot to have your trust. We look forward to helping you again on your next visit.

Lithia Hyundai of Reno responded

Thank you for taking the time to share your 5-star feedback about Lithia Hyundai of Reno. We are very pleased to hear that your new Tucson is now operating properly and that you are enjoying it. We also appreciate your recognition of Dan, Anthony, and Joe for the support they provided while your concern was being addressed. It is great to hear they stayed engaged, assisted with communication, and helped you reach a resolution. We value your kind words and are glad the overall experience left you feeling supported. Feedback like yours means a great deal to our team, and we look forward to serving you again with any future needs. Have a wonderful day!

Lithia Hyundai of Reno responded

Thank you for the wonderful feedback! We are happy to hear that our team was responsive and helpful throughout the process. We hope you enjoy your new car, and we look forward to working with you again at Lithia Hyundai of Reno!