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Jake Lopes
Jake Lopes at Lithia Hyundai of Reno

Jake Lopes | Page 8

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
5.0
84 Reviews

My Name is Jake, A lot of people call me J-Lo. I was Born in Reno, and lived in Gardnerville most of my life. I now reside in Carson City and work up here at Lithia Hyundai of Reno. I love working with people and I'm just happy to be here. Hope to see you Soon!

Dealership Experience

4 yrs, 10 mos

Industry Experience

4 yrs, 10 mos

5.0

84 Reviews

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84 Reviews of Jake Lopes

May 08, 2026

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Employee Rating

I found the information very helpful and the service was great! The people here are professional and helpful, and the service is great—it’s super easy to make an appointment. More

by MONALIZALUPITA
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

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May 11, 2026

Lithia Hyundai of Reno responded

We are pleased to hear our team was helpful and professional! Thank you for choosing Lithia Hyundai of Reno and sharing your feedback with us. See you next time!

May 08, 2026

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Employee Rating

Jake is very knowledgeable and professional and always makes it a pleasurable experience! Thank you as always!! More

by Avdub07
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Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your awesome feedback about Jake and our team! Please reach out if you ever need anything in the future.

May 07, 2026

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Employee Rating

Great service. Jake was very helpful and knowledgeable. This is the only place I ever want to take my car for service. More

by Nicole White
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Workmanship
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Recommend Dealer
Yes
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May 08, 2026

Lithia Hyundai of Reno responded

Nicole, thank you for your feedback! We are pleased to see you are confident in Jake and our team here at Lithia Hyundai of Reno! We look forward to seeing you again down the road. Until then, drive safe!

May 05, 2026

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Employee Rating

He did an amazing job with our car? ? Jake did an amazing job! He is very accommodating, kind and considerate. He lets me change my schedule last minute and did a wonderful job keeping m More

by ROWOLIVER
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

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May 06, 2026

Lithia Hyundai of Reno responded

We're truly grateful for your five-star review! It's wonderful to hear that Jake was so accommodating and helpful throughout the process. We will be sure to pass along your kind words. Thank you for choosing Lithia Hyundai of Reno. Travel safely, and come see us again sometime!

May 02, 2026

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Employee Rating

Wonderful service mangers, great work on my car! !!! Very happy with my experience. Love my Tucson!!! More

by EVEWCOHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Chienne

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May 04, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your love for our team and your Tucson! We hope to welcome you back to Lithia Hyundai of Reno again down the road. Take care!

May 02, 2026

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Employee Rating

Willing always to help. Courteous people in every dept. I walked in the first time for additional license plate screws and an older salesman came out of his office and I a More

by Krollsnest
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Lithia Hyundai of Reno responded

Hi Eric, we appreciate your business and five stars! The Lithia Hyundai of Reno team is always happy to help, and we hope you continue to enjoy our snacks!

May 01, 2026

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Employee Rating

Oil change with an appointment is fast, generally about an hour. Nice waiting area, Jake is always great to work with. More

by KerylK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Lithia Hyundai of Reno responded

Keryl, we're glad to know Jake and our team made your experience a quick and smooth one at Lithia Hyundai of Reno. Thank you for your feedback, and we look forward to welcoming you back! Safe travels!

May 01, 2026

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Employee Rating

Good Well I just sat there until my car was done I watched tv ... More

by VINNIEP4U
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

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May 04, 2026

Lithia Hyundai of Reno responded

Thanks for stopping in for service, Vinnie! We look forward to welcoming you back to Lithia Hyundai of Reno. See you next time!

April 30, 2026

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Employee Rating

5 Great customer service provided! Offered me car wash!! I appreciated!! Nice guy!! Great overall! More

by VLTMILLS
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

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May 04, 2026

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We love knowing your visit was 5-stars. Please come see us again for your future auto needs. See you next time!

April 26, 2026

Dealership Rating
Employee Rating

You need to provide courtesy vehicles for warranty work and extensive repair work where repairs are overnight More

by shop5
Recommend Dealer
No
Print
Apr 26, 2026

Lithia Hyundai of Reno responded

Thank you for your feedback. We understand the value of alternate transportation when repairs extend overnight. For perspective, our service department averages approximately 1,400 repair orders each month. At that volume, it is simply not practical for any dealership to provide a courtesy vehicle for every overnight or extended repair. Loaner vehicles are a limited resource, and we provide them whenever available based on repair circumstances and capacity. When loaners are unavailable, Hyundai may offer rental reimbursement for qualifying warranty repairs, which can help offset transportation expenses. Our team works within those programs and available resources to support customers as best we can. While we respect your viewpoint, the absence of a loaner should not be interpreted as a lack of service from our advisors, but rather the reality of managing limited transportation resources across a high-volume service operation. We appreciate the opportunity to clarify this. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at 775-682-3352 or SRobert@Lithia.com. Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

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