Holly Jensen

Lithia Hyundai of Reno responded

We know the importance of having someone you trust with your vehicle's care. Thanks for shouting out Jake at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Reviews like this make our day! Thank you for taking the time to share your five-star experience here at Lithia Hyundai of Reno. We’re delighted to hear that your visit stood out as some of the best customer service you’ve ever received at a dealership. We look forward to assisting you again with any future needs. Have a great day!

Lithia Hyundai of Reno responded

It is great to hear your experience was pleasant and straightforward, Vicky. Thank you for choosing Lithia Hyundai of Reno and for recognizing the team’s professionalism and fair approach. We look forward to seeing you again soon.

Lithia Hyundai of Reno responded

Sara, we are so proud to read this feedback! Thank you for sharing your experience working with Holly here at Lithia Hyundai of Reno. We wish you safe driving in your 2023 Hyundai Tucson! See you next time!

Lithia Hyundai of Reno responded

It’s wonderful to hear Holly and Cesar made your experience such a positive one. We’re glad they were easy to work with and went above and beyond to help you find the perfect Santa Fe. Enjoy your new vehicle, and thank you for choosing Lithia Hyundai of Reno. We look forward to welcoming you back again in the future.

Lithia Hyundai of Reno responded

Thank you for taking the time to share this wonderful review with our team here at Lithia Hyundai of Reno! We are more than glad to know that you have been loyal clients here and that your son is also happy with his experience. We look forward to working with you all for years to come. See you next time!

Lithia Hyundai of Reno responded

Hi Rafael, We’re sorry to hear about your experience and appreciate you bringing your concerns forward. We’ve reviewed our records and see that you contacted us regarding your A/C concern, and I see that we’ve already made arrangements for you to bring your vehicle in on Monday so we can take care of that. But I'm not seeing any prior communication related to financing or titling. If there’s additional context there, we’re happy to review it—but we do want to ensure we’re addressing concerns based on accurate information. I also want to clarify that several of the individuals listed in your review, including myself, had no direct involvement in your interaction. DealerRater allows customers to select employees, but in this case, multiple team members were rated who had no contact with you, which doesn’t reflect the actual experience. Our focus now is making sure your A/C concern is handled promptly and properly when you come in Monday. We look forward to getting this resolved for you. And if there is anything else that contributed to the low score, and you would like to discuss it, my direct line is 775-682-3352, or via email at srobert@lithia.com. Thank you for your business, and again apologies for the less than stellar experience. Respectfully yours, – Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

Lithia Hyundai of Reno responded

Thank you! Glad the lease discussions were easy, and we appreciate the note on follow‑through; we’re always working to improve.

Lithia Hyundai of Reno responded

Thank you for your feedback. We’re pleased to hear that Caesar and Holly provided excellent service. Your recommendation is greatly appreciated, and we value your trust in Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Thank you for your confidence in Holly. We wish you safe and happy travels all around town in your new ride. See you next time at Lithia Hyundai of Reno!