Jake McClelland | Page 2

Online Ford Purchase Second Ford from VB; first car purchased online. Thanks Claxton for making it so easy. I highly recommend Van Bortel Ford for sales and service. Second Ford from VB; first car purchased online. Thanks Claxton for making it so easy. I highly recommend Van Bortel Ford for sales and service. More

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Repeat Customer I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super pri I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super price ! Worth the drive ! More

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Purchased a vehicle I leased I never feel like I am being taken advantage of and I am always treated respectfully. They are efficient and quick and appreciate my time. Recommend t I never feel like I am being taken advantage of and I am always treated respectfully. They are efficient and quick and appreciate my time. Recommend them to everyone. More

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Thorough and quick My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessa My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessary details. One of my top two dealerships in the Greater Rochester NY area. Second experience was as good as the first even though it has been a few years. More

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Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More

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No one does it better!! I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase exper I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase experience!! Paul Bowers is the best and we highly recommend him!! More

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Thank You, Dan! Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable thr Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable throughout my experience at Van Bortel. Thanks, Dan! More

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Great Servicr Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight for Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight forward. More

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Used car purchase As always, Jack and Dan provided us with awesome customer service. We have been repeat customers for years now. Van Bordel is our first choice for n As always, Jack and Dan provided us with awesome customer service. We have been repeat customers for years now. Van Bordel is our first choice for new/used cars and service. Diane and Jim Schreiner More

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No pressure sales experience with personal touch This is by far the best car buying sales experience I have ever had. I came to the dealership and was able to test drive the vehicle, ask questions, This is by far the best car buying sales experience I have ever had. I came to the dealership and was able to test drive the vehicle, ask questions, and was able leave without the usual pressure to make a deal. I was happy to return the following week to make the purchase. The dealer I worked with, Trevor, was extremely knowledgeable and I believe genuinely had my best interests at heart. More

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