Jake McClelland | Page 2

Satisfied customer I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on those additional fees. More

Report | Print

Transparency Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in b Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in based on local auction deals, i dont believe the public has access to that knowledge. If you are used to negotiating with dealerships, Van Bortel might not be your dealership of choice. However, Overall the price of the vehicle was good. It appears Ford is now competing more with other brands by offering larger rebates than in the past. If rebates are not large, going to another dealership is a must to compare costs. I considered Van Bortel 2 yrs ago but put off by one salesman. Different salesman made the difference. More

Report | Print

Already have several times Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy leas Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy lease in 2 years time is expired i will look to van bortel regarding my next lease. More

Report | Print

Online Ford Purchase Second Ford from VB; first car purchased online. Thanks Claxton for making it so easy. I highly recommend Van Bortel Ford for sales and service. Second Ford from VB; first car purchased online. Thanks Claxton for making it so easy. I highly recommend Van Bortel Ford for sales and service. More

Report | Print

Repeat Customer I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super pri I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super price ! Worth the drive ! More

Report | Print

Purchased a vehicle I leased I never feel like I am being taken advantage of and I am always treated respectfully. They are efficient and quick and appreciate my time. Recommend t I never feel like I am being taken advantage of and I am always treated respectfully. They are efficient and quick and appreciate my time. Recommend them to everyone. More

Report | Print

Thorough and quick My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessa My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessary details. One of my top two dealerships in the Greater Rochester NY area. Second experience was as good as the first even though it has been a few years. More

Report | Print

Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More

Report | Print

No one does it better!! I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase exper I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase experience!! Paul Bowers is the best and we highly recommend him!! More

Report | Print

Thank You, Dan! Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable thr Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable throughout my experience at Van Bortel. Thanks, Dan! More

Report | Print