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Jake Timm
Jake Timm at Gordie Boucher Ford Lincoln of Janesville

Jake Timm

Service Advisor

Gordie Boucher Ford Lincoln of Janesville

2727 US-14
Janesville, WI 53545

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4.9
71 Reviews
4.9

71 Reviews

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71 Reviews of Jake Timm

September 11, 2025

Dealership Rating
Employee Rating

Was pleasantly pleased with quickness and outcome to my problem . I have been a customer for many years. More

by ANGIE_MCNALLY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Derose

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Sep 11, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

September 02, 2025

Dealership Rating
Employee Rating

Excellent service. Problem fixed. Service rep was honest with us. Easy scheduling. Fast check in. More

by GIRN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

August 31, 2025

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Employee Rating

I have purchased 6 vehicles from this dealership and most of my repairs have also been done there. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Dagenhart, Phil Zoul, Shawn Feldman, Jeffrey Beran, Don Chesebro

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Sep 01, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Robert, for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

August 15, 2025

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Employee Rating

My thanks to Jake who helped me get my car fixed in a timely way. I appreciate all the help I received. More

by Jabacip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

July 20, 2025

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Employee Rating

When I arrived at your dealership they said I was dropping it off. But when I made the appointment I made it for 8:00am and I drove a 1/2hour to get to your dealership. It took over two hours to get More

by L&BOlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 23, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sean Tompkins Service Manager 608-754-5511

July 19, 2025

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Employee Rating

I was impressed with the speediness and level of service and professionalism. First time here and with the first class computerization of reading the manner in which I need to service my vehicle will keep More

by Victoria Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 20, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 19, 2025

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Employee Rating

Great customer service, listened well to my concerns and resolved my electrical issue promptly! Thank you for the complimentary car wash and soda! More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Delgado

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Jul 19, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

July 14, 2025

Dealership Rating
Employee Rating

Professional and respectful service from all staff that I encountered. Bathrooms were clean and easily accessible. More

by lkd251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 12, 2025

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Employee Rating

Felt like the 1990s again, when customer service meant something. Felt apppreciated. Have not had an after service car wash done for me in over a decade. Boucher made me feel special. More

by JCYOUNG2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

July 10, 2025

Dealership Rating
Employee Rating

Service. orientated dealerships have been a thing of the past for a long time. Ford, chevy or dodge, doesn't seem to make a difference. Still friendly peop More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 14, 2025

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience, Dennis, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sean Tompkins Service Manager 608-754-5511

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