Jalen Moore

I was very pleased with the service I received from my sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. More

by SCHECK5227 Verified Customer Verified Customer

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Very disappointed. I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought m I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought my vehicle to the service they did change the oil and filters and fix this manufacture recall thing, after service same day check engine light turned on, I brought the vehicle back, they start sending to me every day different videos with different problems, then they lost for two weeks, after 2 weeks they call me and tell me that the reason is bad gas E55 send me a picture with wired can with like they sad the gas from my vehicle, and this is not warranty this my responsibility and they charge me almost 1200$ for repair… I don’t believe in coincidence… Me and my wife put the gas on same gas station for a long time nothing happened before with all three our vehicles. I put gas in this vehicle 3 days before service I didn’t have any issues, everything was great, after service I didn’t put any gas same day check engine same day bring the vehicle back. I also talked to manager on the gas station there is no problem at all with nobody. I like Mazda and like Russ Darrow, this is the first time when they did what they did, but this is not ok. Very disappointed. Do not recommend this service. More

by Davgev Verified Customer Verified Customer

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Everyone was friendly. Tim was very helpful and answered most of our questions. When he didn't know the answer he found someone who did. Buying a car is not one of my favor Tim was very helpful and answered most of our questions. When he didn't know the answer he found someone who did. Buying a car is not one of my favorite things to do. But the team at Russ Darrow made it realativly painless.. More

by Lmleonard Verified Customer Verified Customer

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Was the worst experience ever for my first car buying. Robyn was lovely and extremely helpful with my situation but that was the only plus. Noah in finance is a snake. They added things without my knowled Robyn was lovely and extremely helpful with my situation but that was the only plus. Noah in finance is a snake. They added things without my knowledge and made it a long unnecessary process to get them taken off and lied about it afterwards. Management doesn’t seem to care they’re taking advantage of people either, good luck getting a reply. Stay away. More

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Made us feel important and valued. Very respectful and courteous throughout the purchasing process. Not something you experience now a days, so was a welcomed experience. Very respectful and courteous throughout the purchasing process. Not something you experience now a days, so was a welcomed experience. More

by Jeep Girl Verified Customer Verified Customer

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I hope they go out of business. Completely disorganized. No clue what was going on. They drew out the process all day because of their disorganization. Completely disorganized. No clue what was going on. They drew out the process all day because of their disorganization. More

by Not sharing Verified Customer Verified Customer

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Horrible place to get a vehicle. They will sell you a lemon and say it’s your fault. They will not take accountability and you will never hear from Mr. Moore the manager nor their co They will sell you a lemon and say it’s your fault. They will not take accountability and you will never hear from Mr. Moore the manager nor their corporate office about any issues that’s reported. More

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The initial day was not the next experience but after going back and getting all information and working with others they were great to work with going back and getting all information and working with others they were great to work with More

by taylormiller Verified Customer Verified Customer

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Great service. Peyton was very responsive to emails and requests for test driving the type of vehicles I was looking for. They even brought a car from another site Peyton was very responsive to emails and requests for test driving the type of vehicles I was looking for. They even brought a car from another site to help me make my decision. Fabulous staff and trustworthy More

by Jlcuske Verified Customer Verified Customer

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She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and nobody called me back. More

by brunner4106 Verified Customer Verified Customer

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