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Jalen Moore
Jalen Moore at Russ Darrow Metro Mazda

Jalen Moore

General Manager

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

4.4
20 Reviews
4.4

20 Reviews

Write a Review

Industry Experience

3 yrs, 1 mo

20 Reviews of Jalen Moore

June 07, 2025

Dealership Rating
Employee Rating

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee More

by SARAH.R.EBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth, Kirsten Jones, Nick Mudd, Miguel Mazaba, Zoe DeRose, Karrar Musa , Gwen Moore

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Jun 07, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Great service staff! They listened to our concerns and made us feel welcome and appreciated. More

by Diane G.
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, Kirsten Jones, Nick Mudd, Miguel Mazaba, Elmedin Smajic

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Jun 02, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 29, 2025

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Employee Rating

Horrible experience. Not very professional. Will never do business with you guys in the future More

by nvespalec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Elmedin Smajic, Karrar Musa

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Jun 02, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

Jun 03, 2025

nvespalec responded

I called and left my info weeks ago. Even sent a email with my contact info and still NO REPLY. THIS IS THE WORST EXPERIENCE OF MY CAR BUYING AND IM 41 SO IVE HAD MANU CARS. AND THIS WAS BY FAR THE WORST CUSTOMER SERVICE EVER. EVEN YOU NOT RESPONDING JALEN MOORE IS EVEN WORSE. YOU SHOULD B ASHAMED OF YOURSELF. YOU AND MUSA ARE HORRIBLE AT CUSTOMER SERVICE. MUSA EVEN CALLED ME AFTER MY REVIEW AND TALKED BAD ABOUT ME. 👎

April 10, 2025

Dealership Rating
Employee Rating

I have no complaints. I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was do More

by gmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba , Kevin Cameron

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Apr 10, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

April 09, 2025

Dealership Rating
Employee Rating

There is no other place I would go to get work done. They are the best! More

by STANMOORE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Stanley Moore

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Apr 09, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

April 01, 2025

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Employee Rating

This is the best dealership I have ever bought a car from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the More

by Betsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, Rod Winklepleck , Jeffrey Bintzler, Gwen Moore

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Apr 02, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

March 17, 2025

Dealership Rating
Employee Rating

Janae Anthony & Gwen HELPED ME tremendously! ! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in More

by KEYANNACLAY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Stanley Moore, Janea Anthony , Gwen Moore

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Mar 18, 2025

Russ Darrow Metro Mazda responded

It's great to hear that Janea, Gwen, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your Mazda truck! Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

March 09, 2025

Dealership Rating
Employee Rating

The sales and finance did not share their numbers until I signed all documents. The dealership is bad More

by Nandakumar.belur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robyn ODonnell, Noah Matson, Alejandro Noyola, Nick Mudd, Elmedin Smajic , Corey Weathers

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Mar 13, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

Bruce always takes the best care of me and my vehicle. He is a pleasure to work with and i fully trust him to give me the best service experience! More

by hannay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

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Mar 04, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

February 28, 2025

Dealership Rating
Employee Rating

I love this dealership , so nice and Janae and Gwen did everything they could to get me approved & now I’m in my dream car !!! THANK YOU GUYS More

by KEYANNACLAY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Janea Anthony , Gwen Moore

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Mar 01, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear Janea and Gwen were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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