James Betancourt
James Betancourt at Sullivan Cadillac
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James Betancourt

Sales and Leasing Consultant

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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4.5
62 Reviews
4.5

62 Reviews

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62 Reviews of James Betancourt

May 06, 2025

Dealership Rating
Employee Rating

Awesome experience we love the car. The dealership was very helpful and knowledgeable. Thank you More

by TURKEY307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2025

Sullivan Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that you love your new car and had an awesome experience at Sullivan Cadillac. Our team takes pride in helping our customers, and we appreciate your recognition of their knowledge and assistance. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

April 24, 2025

Dealership Rating
Employee Rating

Finance manager, Mikell lied about our interest rate! He told us 5.99 and I asked about going elsewhere, including GM Told us it was the lowest anywhere! Heard from Space Credit Union and it is 6.99!! More

by NANCEE4953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Enoch Mikell

Apr 25, 2025

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concern regarding the interest rate discussed during your visit to Sullivan Cadillac. Please feel free to contact us directly so we can discuss your concerns further. Sincerely, The Sullivan Cadillac Team

April 07, 2025

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Employee Rating

DON'T BUY FROM THIS DEALWRSHIP! James Batancourt knowingly presented a Cadillac SUV to me that was not exactly what I was looking for. He failed to point out that it was not AWD. He More

by jekopp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 09, 2025

Sullivan Cadillac responded

Thank you for your feedback. We understand your concerns regarding the details of your purchase at Sullivan Cadillac and the communication about the SUV's features. Your experience is important to us, and we take your comments seriously. We encourage you to reach out to us directly so we can address your situation appropriately and learn more about your experience. Thank you for bringing this to our attention. Sincerely, The Sullivan Cadillac Team

March 25, 2025

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Employee Rating

Mostly friendly and helpful staff both in the service and sales departments. There was a delivery incident which I now have overlooked and should be forgotten. Thank you. More

by RWORTLIEB
Recommend Dealer
Yes
Mar 27, 2025

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that you found our staff in the service and sales departments to be friendly and helpful. We appreciate your understanding regarding the delivery incident, and we're committed to providing the best experience possible at Sullivan Cadillac. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We look forward to serving you again! Sincerely, The Sullivan Cadillac Team

January 17, 2025

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Employee Rating

When I got into the car at the delaership after the repair was complete, I noticed a distinct odor, I thought it might be coming from the installaiton of the rain sensor, but after I got home I noticed More

by SHARON.STEVE.KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that finding an odor and cleanliness issues in your vehicle can be frustrating, especially after a repair at Sullivan Cadillac. Your feedback is valuable, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly, so we can address these concerns and ensure your vehicle is in the best condition. Thank you again for your input, and we look forward to assisting you further. Sincerely, The Sullivan Cadillac Team

December 29, 2024

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Employee Rating

Jay Tracey is the best salesman in the world. However I bought A Cadillac and he is not allowed to sell them. I was sent over to the Cadillac division. I paid cash and the paperwork took 4 hour More

by smannmbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2024

Sullivan Cadillac responded

Thank you for sharing your experience with us. We appreciate your continued support and loyalty to Sullivan Cadillac after purchasing your 11th car! While we're glad you had a positive impression of Jay, we understand that the lengthy paperwork process in the finance department was frustrating. Your feedback is important, and we will look into ways to improve efficiency in that area. If you have any further concerns, please feel free to reach out to us directly. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

December 26, 2024

Dealership Rating
Employee Rating

Best buying experience that I ever had. Friendly and efficient,clean, knowledgeable, appreciative of my business More

by FAIR66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 27, 2024

Sullivan Cadillac responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had the best buying experience at Sullivan Cadillac and that our team provided you with friendly, efficient, and knowledgeable service. We truly appreciate your business and look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team

November 17, 2024

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Employee Rating

Very attentive to detail and well organized. Take U step to step through the process and make it easy. More

by rdavismai
Recommend Dealer
Yes

Other Employees Tagged: Richard Gruber, Enoch Mikell

Nov 19, 2024

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Sullivan Cadillac attentive to detail and organized. Our goal is to make the process as seamless as possible for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

November 11, 2024

Dealership Rating
Employee Rating

Salesmen Jim and Bob were great people to work with and were extremely supportive and knowledgeable More

by ltbillhudson
Recommend Dealer
Yes

Other Employees Tagged: Robert Luke

Nov 13, 2024

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found Jim and Bob supportive and knowledgeable at Sullivan Cadillac. We strive to provide the best experience possible, and it's fantastic to know they made a positive impact on your visit. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

October 21, 2024

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Employee Rating

I appreciated them bringing the car to me for viewing and driving, also arranging the tag. It made the deal easier for a senior. Having a free Ceefax is a good idea too as I know this car has always been ser More

by w.carnell
Recommend Dealer
Yes
Oct 23, 2024

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated our service at Sullivan Cadillac, particularly the convenience we offered by bringing the car to you. It's great to know that our Ceefax service provided you with reassurance about your vehicle's history. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

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