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James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
106 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

17 yrs, 6 mos

4.8

106 Reviews

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106 Reviews of James Birchman

September 10, 2025

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Employee Rating

The Showcase Honda service team always does a great job and provides great customer service! More

by EOWEIDNER
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Recommend Dealer
Yes
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September 09, 2025

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This is where I bought my Ridgeline, good service and people. My service rep did great job More

by harrisonlarry989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen , They do good work here. No problems

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September 07, 2025

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Always a pleasure to have my car serviced at Showcase--especially because James Birchman is my Showcase 'person.' More

by Cathy Fritz
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

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September 07, 2025

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Always a pleasure to have my car serviced at Showcase--especially because James Birchman is my Showcase 'person.' More

by Cathy Fritz
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

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September 04, 2025

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I hade a very good experience with my initial salesman Abel. He was outstanding! I also had a good experience with Mr. Scales to finalize my purchase. My experience with the service department was also ve More

by OHMYGOSH337
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keionte Scales, Abel Guelay

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Sep 11, 2025

Showcase Honda responded

We’re thrilled to hear that Abel provided an outstanding first impression and guided you smoothly through your initial interactions. It’s also wonderful to know that Mr. Scales made your final purchase experience seamless and enjoyable. We’re equally pleased that your experience with our service department met your expectations. James Richman is a valued member of our team, and it’s great to hear he was prompt, attentive, and cordial while ensuring your service was completed efficiently. Your kind words mean a lot to us and will be shared with the entire team. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out to Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.

September 03, 2025

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I had an excellent experience! !! Everything was Fantastic!!! I would highly recommend! Also, the representative who helped me was more than helpful!!! More

by thefrenchperiod
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Recommend Dealer
Yes
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August 24, 2025

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My Service Rep Robbie was very nice, thorough and communicated with me. I felt heard and felt Robbie gave me detailed information on my repair. More

by AMBER
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Cassie Allen , Robbie Schumann & bought the car from Christian; both would get 5 stars

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Aug 28, 2025

Showcase Honda responded

We are delighted to hear about your positive experience with our service team. It's wonderful to know that you felt heard throughout your visit and received the detailed information you needed regarding your repair. Your feedback about feeling well-communicated with highlights the level of care our team strives to provide every customer.

August 20, 2025

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Very professional, kind, extremely helpful. For sure we suggest all our friends to choose the Honda cars, and also the showcase Honda Salon. More

by ellaborovicsne
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Austin Czerwinski

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August 11, 2025

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Got me in and out in around an hour on a super busy day. Great service, and the waiting room is always clean. More

by ELIERMALDONDO
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Recommend Dealer
Yes
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Aug 13, 2025

Showcase Honda responded

It's wonderful to know that we completed your visit in about an hour and that you noticed our commitment to maintaining a clean and comfortable waiting area. Your feedback about our service quality means a great deal to us, and we truly appreciate you taking the time to recognize our efforts. We look forward to serving you again at Showcase Honda.

August 10, 2025

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James is the best advisor I have been around in a long time he knows his stuff he is professional and a pleasure to be around! More

by PINKSTARZ25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Showcase Honda responded

It's fantastic to hear that you found your advisor so knowledgeable and professional. We're thrilled that you had such a positive interaction and that you found the service to be exceptional. Your kind words about the expertise and pleasant demeanor you experienced mean so much to us at Showcase Honda. We're delighted that we could provide you with the quality service you deserve.

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