James Case

Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired. More

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Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their normal communication with clients. No call or update on service status so I called after 4 hours (a 2-3 hr brake job and safety inspection), and while the brakes were done, they had forgotten about the inspection. They said they would get right on it so an hour later I showed up, but no safety inspection had been done. It is first come first serve and my original 5 hrs did not count. A half hour later still no safety inspection so I asked for my car and my bill. No bill, just put your credit card in the machine. "It is all electronic now." No explanation of what they had done until I asked, and only someone showed the service advisor how to print what they had done were they able to tell me what had been done, how much each item cost, so I could pay. Finally, the Koons team had the gall to remove the oil change sticker from Jiffy Lube where I last had my oil changed so I would not know when I needed to change the oil again. What’s with that?! Again, unusually poor service today. Koons needs to get its ducks in order before putting a new system online and rolling it out with customers. I'll take my car to a local station for the safety inspection where it gets done in 20 minutes, not 5 1/2 hours. More

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I went for Annual State Inspection and regular maintenance at Koons Tysons Toyota, the service advisor was very polite and professional. He explained the required jobs needed to be done very well. maintenance at Koons Tysons Toyota, the service advisor was very polite and professional. He explained the required jobs needed to be done very well. Everything appears to be done right. I will recommend anyone to try them at least once and I am using for many years. More

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Service Staff & Techs who earn/own your needs, issues, concerns & respect. Service Staff you know and feel want to work at the Koons Service Department, many who have left on good standing, always seem to concerns & respect. Service Staff you know and feel want to work at the Koons Service Department, many who have left on good standing, always seem to come back. More

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James was exceptional he renewed my trust from previously poor experience. The car seems well. poor experience. The car seems well. More

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Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

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James kept ne fully informed through the service and updated me on when I could expect the car to be ready. updated me on when I could expect the car to be ready. More

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James Case handled everything for my RAV4 politely, efficiently and quickly. He did extra things to keep me informed. efficiently and quickly. He did extra things to keep me informed. More

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I have been servicing my vehicles for years at Tysons Koons. This location has exceptional customer service. Also, their service center provides honest suggestions for repairs, which is hard to find at o Koons. This location has exceptional customer service. Also, their service center provides honest suggestions for repairs, which is hard to find at other shops or dealerships. More

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I have been taking my car to Koons Tysons Toyota since I bought it there in 2003. I have been very happy with the entire experience and highly recommend them. bought it there in 2003. I have been very happy with the entire experience and highly recommend them. More

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