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James Chou

Overview Reviews (334)

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James Chou

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

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5.0

334 Reviews

Overview Reviews (334)

Dealership Experience

15 yrs, 5 mos

Industry Experience

35 yrs, 2 mos

Languages Spoken

English

Mandarin

5.0

334 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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334 Reviews of James Chou

January 22, 2026

Dealership Rating

Employee Rating

This is the best Ferrari dealership in the world - family owned, truly value their customers and their needs. It is also armed with a world class top notch sales team, and customer success team. They take de owned, truly value their customers and their needs. It is also armed with a world class top notch sales team, and customer success team. They take deep care of their customer and it shows. You will not find a better place for a true Ferrari experience. A+++++!!!! More

by Alfred Chuang

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Jeff Harley, Emmanuel Turin, Lee Perkins, Geoffrey Taylor, Derek Upright, George III Grinzewitsch, Rudy Castillo

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Jan 23, 2026 -

Ferrari of San Francisco responded

Dear Alfred, "Thank you so much for the glowing A+++++ review! We are honored to be recognized as the best Ferrari dealership in the world. As a family-owned business, we take immense pride in treating every guest like part of our own family, and it is wonderful to hear that our dedication to your needs and the 'Ferrari experience' truly resonated. Our sales and customer success teams strive for excellence every day, and your kind words are the best motivation they could receive. We look forward to continuing to provide you with world-class service for years to come. All the best! The Ferrari of San Francisco Team

October 09, 2025

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Great Staff and dealership. Excellent experience. They are deal makers. Excellent used inventory to choose from. Excellent experience. They are deal makers. Excellent used inventory to choose from. More

by chrisksidakis

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeff Harley, Emmanuel Turin, Lee Perkins , Jenna is very nice

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Oct 09, 2025 -

Ferrari of San Francisco responded

Hi Chris, Thank you for your nice review! We always enjoy seeing you at the dealership. We hope to see you soon! All the best!

July 27, 2025

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Excellent customer service, personable, and their team always makes your visit special. I am a lifer! always makes your visit special. I am a lifer! More

by vcvictorine

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Lee Perkins , Tom McAfee

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Aug 04, 2025 -

Ferrari of San Francisco responded

Thank you your your review. It is much appreciated!

March 06, 2025

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Everyone was so welcoming with a smile. Very attentive to my needs. Also the service area is always spotless. Very attentive to my needs. Also the service area is always spotless. More

by masumioride

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Harley , Julie McLisky

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February 23, 2025

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Employee Rating

Very pleased and happy to recommend to anybody. And everyone service department's grade Definitely one of the best ferrari agencies i've ever worked with Sales personnel over the top. Very, very go And everyone service department's grade Definitely one of the best ferrari agencies i've ever worked with Sales personnel over the top. Very, very good and cars are as Represented and definitely service after sale More

by rphill3636

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Lee Perkins , Tom McAfee, Julie McLisky

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Feb 24, 2025 -

Ferrari of San Francisco responded

Thank you for the glowing review! We're delighted to hear that our service department and sales team at Ferrari of San Francisco exceeded your expectations. We appreciate your recommendation and look forward to assisting you again in the future!

November 27, 2024

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Jeff, James, Mark and Hugo were amazing in putting it all together for our delivery! Great experience! together for our delivery! Great experience! More

by Dolceexte

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeff Harley , Julie McLisky, Mark Paddack, Hugo

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Nov 27, 2024 -

Ferrari of San Francisco responded

We're delighted to hear that Jeff, James, Mark, and Hugo made your delivery experience at Ferrari of San Francisco exceptional! Thank you for sharing this positive feedback with us.

November 07, 2024

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My childhood dream of finally owning a red Ferrari came true with the help of Peter Chiappone of Ferrari of San Francisco. Visiting the showroom was a fantastic experience and seeing their beautiful cars i true with the help of Peter Chiappone of Ferrari of San Francisco. Visiting the showroom was a fantastic experience and seeing their beautiful cars in person was amazing. Peter was professional, knowledgeable and patient and made sure that I had all the information I needed to confidently proceed with the purchase. He was responsive and addressed all my concerns and I highly recommend him and Ferrari of San Francisco to anyone looking to purchase one of these special and beautiful cars. More

by rafoush1

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Peter Chiappone

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Nov 07, 2024 -

Ferrari of San Francisco responded

We're delighted to hear that Peter helped make your childhood dream come true at Ferrari of San Francisco! Thank you for recommending us and sharing such a wonderful experience. Enjoy every moment with your new red Ferrari!

September 09, 2024

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Employee Rating

Peter and James were fabulous to work with and made my Ferrari purchase truly special. It was a first class experience in every way! Ferrari purchase truly special. It was a first class experience in every way! More

by ngstanutz

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Peter Chiappone

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Sep 10, 2024 -

Ferrari of San Francisco responded

We're delighted to hear that Peter and James made your Ferrari of San Francisco experience truly special. Enjoy every moment with your new car!

September 01, 2024

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Excellent experience purchasing a pre-owned Portofino M - Peter was a pleasure to deal with and helped with a few special logistical needs for me with no fuss. Highly recommend this dealership. Peter was a pleasure to deal with and helped with a few special logistical needs for me with no fuss. Highly recommend this dealership. More

by Jason P

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Peter Chiappone

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Sep 03, 2024 -

Ferrari of San Francisco responded

Jason, we're delighted to hear that Peter made your experience at Ferrari of San Francisco exceptional. Thank you for the recommendation and enjoy your Portofino M!

August 29, 2024

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Employee Rating

I love talking my car to this dealership because I love seeing all the beautiful Ferraris. Not to mention the beautiful clean service center and grateful about how friendly and professional the staff is. I seeing all the beautiful Ferraris. Not to mention the beautiful clean service center and grateful about how friendly and professional the staff is. I’ve never been treated like this anywhere else. Thank you More

by Italian Job

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peter Chiappone, Tom McAfee, Julie McLisky, David Jones Matt Cohen Billy Edmonds Joe Machado

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Aug 30, 2024 -

Ferrari of San Francisco responded

We're delighted to hear that you enjoy visiting Ferrari of San Francisco and appreciate our friendly, professional staff. Thanks for sharing your positive experience with us!