James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 12

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

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5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

March 18, 2021

Dealership Rating
Employee Rating

Gregg and the entire staff are very helpful and friendly. I have bought and sold several cars through the dealership since 2010 and always found them helpful and knowledgeable. More

by malt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Jacobs, Tom McAfee, Mark Paddack, Emmanuel Turin

Mar 18, 2021

Ferrari of San Francisco responded

Thank you for sharing your experience with Gregg and our entire team over the past 11 years. We appreciate you! Please let Gregg, James, Tom, Mark, and Emmanuel, know anytime that we may be of further service to you. Have a great afternoon.

March 02, 2021

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Ash, James and the team at Ferrari SF were great. I had a productive, responsive and to-the-point buying experience and post-sales experience. They take pride in their beautiful products of course, but under More

by samirmitra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashraf Tawadros

Mar 02, 2021

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari. Please let James and Ash know anytime that we may be of further service to you. We appreciate your business and recommendation here on DealerRater. Have a great week!

March 01, 2021

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Aside from the venue being perfect for me, being a Tiburon resident and working in Sausalito. The building and layout is attractive and functional. The highlight of this dealership is the personal i More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Jacobs

Mar 01, 2021

Ferrari of San Francisco responded

David, living in Tiburon and working in Sausalito, is about as close to perfection as you get. Thank you for sharing your experience with James and Gregg at Ferrari of San Francisco. Please let us know anytime that we may be of further service to you. We appreciate you!

February 19, 2021

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Bradd and team are great! Getting me in and out quickly; car on the road and driven! The team was super friendly and fast. Thank you! More

by Dolceexte
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mark Paddack, Bradd Troedel

Feb 19, 2021

Ferrari of San Francisco responded

Thank you for recognizing Bradd and our team at Ferrari of San Francisco. We appreciate your business and recommendation. Please let James, Bradd, and Mark, know anytime that we may be of further service to you. Have a wonderful weekend.

February 06, 2021

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Employee Rating

Took delivery today of my Apex vehicle - a 12 cylinder Ferrari convertible in Red and Tan. Nothing more gorgeous on the planet - 2021 812 GTS. This is my 3rd Ferrari from this store. Delivery and paper More

by Prancing horse
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Gregg Jacobs

Feb 06, 2021

Ferrari of San Francisco responded

Congratulations on your new 2021 Ferrari 812 GTS. It is absolutely stunning! Thank you for sharing your experience with Gregg, James, and Jeff, here on DealerRater. Have a great weekend and enjoy your amazing prancing horse.

February 03, 2021

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Ash and Tom were wonderful to work with. I have been very indecisive on if I should get a Ferrari and which model but they were both extremely patient. Both super knowledgeable and supportive to help m More

by rleong
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee, Mark Paddack, Ashraf Tawadros

Feb 03, 2021

Ferrari of San Francisco responded

Congratulations on your new Ferrari! Thank you for sharing your experience with Ash, Tim, James, and Mark, here on DealerRater. We appreciate you! Have a great evening.

January 29, 2021

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Peter displays incredible passion for the Ferrari brand and his dealership. I was mesmerized by his product knowledge and his insistence that I fully understand every feature of my new F8 Tributo. Peter’s More

by Old customer
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone, Mark Paddack

Jan 29, 2021

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari F8 Tributo. Thank you for sharing your experience with Peter, James, and Mark, here on DealerRater. We appreciate your business and recommendation. Have a wonderful weekend and enjoy your F8 Tributo... we know that you will!

December 21, 2020

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James and Ash worked with me on configuring a new Ferrari. Both were highly knowledgeable regarding the Ferrari line of sports cars and could not have been more responsive to my requests throughout More

by Berkgrad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ashraf Tawadros

Dec 21, 2020

Ferrari of San Francisco responded

Jim, congratulations on your new Ferrari! We are so excited for you and please let Ash and James know anytime that we may be of further service to you. Have a great week and holiday season!

December 21, 2020

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Ashraf and the team at Ferrari of San Francisco are great to work with. This was my first Ferrari purchase, and Ashraf took the time to walk me through my options, test drive a couple vehicles and ultimately More

by dpholyoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee, Ashraf Tawadros

Dec 21, 2020

Ferrari of San Francisco responded

Congratulations on your new Ferrari. We are so excited for you! Please let Ash, Tom, and James, know anytime that we may be of further service to you. Make it a great week and holiday season!

December 15, 2020

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Peter is absolutely superb!!! He’s knowledgeable and very insightful. We ordered our first Ferrari...my husband’s dream car! We had so many questions...he answered every email with precision and detai More

by BainsMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Dec 15, 2020

Ferrari of San Francisco responded

We love receiving feedback from our valued clients like this. Thank you! We are so excited for you both on your new Ferrari! Please let Peter and James know anytime that we may be of further service to you. Make it a great (and safe) holiday season!

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