James Chou | Page 25

very attentive, knowledgable and helpful see above. I was not looking for a car, but the right car was found at the right price. All involved were interested in making me happy with my purcha see above. I was not looking for a car, but the right car was found at the right price. All involved were interested in making me happy with my purchase. More

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My First Ferrari Experience Overall, this was by far the best dealership experience I've ever had. The facility is very clean and professional looking, the buying process is very Overall, this was by far the best dealership experience I've ever had. The facility is very clean and professional looking, the buying process is very simple and staff are very pleasant to work with. Thank you Ferrari of SF and Tom and James for the best buying car experience ever. I highly recommend Ferrari of San Francisco; you won't be disappointed in the quality of any vehicle they have. More

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Simple, professional and pleasant I came to this dealership with the expectation that like most of the used car market, my potential purchase would have issues; both cosmetic and mecha I came to this dealership with the expectation that like most of the used car market, my potential purchase would have issues; both cosmetic and mechanical. You could not expect an 11 year old car to be in perfect shape. Well When I arrived, I was greated by Mirsonia. She walked me and my girlfriend over to the car and I was amazed at the condition of the vehicle. I think it had 2 rock chips on the entire car, basically a show room perfect car with 29k miles, which seemed impossible to find. I still was in disbelief and requested it be brought into the sun. Once it was pulled out, it shinned even more. At this time, I had looked at 5 previous cars all in that price range and none could even compare to the quality of this vehicle. You will read companies stating "great condition" and "very clean". Those terms fall greatly short after comparing to the cars this dealership is offering. All the vehicles are parked indoors: Some in the used showroom, others in the main show room, but all in an air conditioned environment. Overall, I can say that without a doubt, if you are an out of town shopper and are concerned with buying a vehicle before seeing it in person, I highly recommend Ferrari of San Francisco; you won't be disappointed in the quality of any vehicle they have. When it came to that "you should expect this or that" aspect of buying the car, all of my expectations were meet. Again, I was greated by Mirsonia who brought us coffees and waters. She showed me all the paper work, repairs and service the vehicle had had over all of its ownership. Mirsonia was nice enough to take my girlfriend for a ride while I looked at the records then came back and we did a short drive around the area. Any question I had from that point on was usually by email, and Mirsonia was very quick to respond to them. There are no secrets here, I asked for records and I was given them, I asked to speak with a technician and was promptly directed to one who took 20 minutes explaining the car and the way items worked so I would have a better understanding. When it came to finally purchasing the vehicle, Mirsonia overnighted the documents, I sent them back and the next day found a very reasonably priced transport company to deliver the car the following day. Even after delivering the vehicle, my girlfriend noticed a small chip and she contacted Mirsonia who ordered touch up paint almost immediately to be sent to me. Overall, this was by far the best dealership experience I've ever had. The facility is very clean and professional looking, the buying process is very simple and staff are very pleasant to work with. Thank you Ferrari of SF for the best buying car experience ever. More

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Excellent From start to finish the experience was professional and pleasant. On my initial visit James explained the model differences , cost and timing on get From start to finish the experience was professional and pleasant. On my initial visit James explained the model differences , cost and timing on getting my new vehicle. When my car came in the finance department got me in and out, which is important to me. Much quicker thenMarin Mercedes. Tom McAfee finished the process by delivering my car and going over the workings and functions. I never felt rushed by him. He set up my phone and radio and the car was clean and waxed on deliver. So far I couldn't be happier. An all around great crew. I would highly recommend the dealership More

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Personalized service that is above what's anticipated. I've had the good fortune to make many car purchases over the years, including now my fourth Ferrari. My experience with Ferrari SF was more personali I've had the good fortune to make many car purchases over the years, including now my fourth Ferrari. My experience with Ferrari SF was more personalized, which made the experience more special. I had the pleasure of working with four different Ferrari SF staff and each interaction affirmed my conclusion: It's all about the customer experience and making it special. Thank you! More

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People Make the Difference The purchase of my car was marked by a high degree of professionalism on the part of my sales consultant, Jeff Harley. The actual drawing of the car' The purchase of my car was marked by a high degree of professionalism on the part of my sales consultant, Jeff Harley. The actual drawing of the car's specifications was a fun experience with Jeff making meaningful product inputs which reflected his knowledge of the car I bought. Jeff was very patient and I never felt rushed to hurry up the process. Jeff was very generous with his time in explaining all the electronics that make up the various controls. He also made a special trip to my home in order to program the car's garage door opener. Jeff maintained contact with me many months before the order was placed and continued after the vehicle was delivered. All in all, I would say that my experience with Jeff and his colleagues was a very pleasant one. More

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New California T I can't say enough about James and Tom at Ferrari at SF. I've been coming to this dealership for years to check out cars and window shop. It was James I can't say enough about James and Tom at Ferrari at SF. I've been coming to this dealership for years to check out cars and window shop. It was James years ago that took the time as a salesman to sit me down and explain Ferrari ownership point by point and everything it entailed. That one conversation is why when I was finally ready to make my first purchase I made it at FoSF. Tom has been incredibly available and ready to help with getting everything I needed every step of the way. He took the time to make sure I could do delivery around my busy schedule and held the car until I was ready. He made sure my after market upgrade was done flawlessly before pickup and has been reachable with any questions I've had since I took delivery. Deanna is also incredibly lovely and just a pleasure to work with. She did a seamless and incredibly quick job with paperwork and registration even with some changes I needed. 5 stars all around. Looking forward to my next car from Ferrari of SF. More

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Best service/experience Very professional right from the start. True to their word and made a overall normal dreadful experience of buying a new car a pleasant one. I want to Very professional right from the start. True to their word and made a overall normal dreadful experience of buying a new car a pleasant one. I want to thank everyone from the Manager to my sells Rep. More

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Awesome experience buying a car at Ferrari of sfo- All the people are friendly- tom is a awesome salesperson - its like family and I always enjoy going there'- mark and James are awesome to deal with All the people are friendly- tom is a awesome salesperson - its like family and I always enjoy going there'- mark and James are awesome to deal with More

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Great place to buy a Ferrari I purchased my first Ferrari from Tom McAfee within an hour . I drove all the way up to San Francisco from Los Angeles to buy this car. Tom made me f I purchased my first Ferrari from Tom McAfee within an hour . I drove all the way up to San Francisco from Los Angeles to buy this car. Tom made me feel at ease and helpful for me to get this great car . The finance and after sale service way above my expectation . . I am so happy that the dealership and the great sale person Tom McAfee made me dream come true . My first ferrai and will many more later . I will go back to Tom for my next car.. I recommend this dealership to all my friends and relatives who would like to drive a super car ( Ferrari) More

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