James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 13

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

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5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

December 14, 2020

Dealership Rating
Employee Rating

The sales staff at Ferrari of San Francisco is simply a pleasure to work with. I purchased a new Ferrari from James Chou and consigned an older Ferrari through Tom McAfee. Both men made my experience a ple More

by Old customer
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee

Dec 14, 2020

Ferrari of San Francisco responded

Mitchell, thank you for recognizing James Chou, Tom McAfee, and Mark Paddack. here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great week and holiday season.

December 14, 2020

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Two words - First Class and Proficient!I met Peter in Two words - First Class and Proficient! I met Peter in the beginning of 2020 when my wife and I stopped in the dealership to get some information abo More

by Italian Job
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Dec 14, 2020

Ferrari of San Francisco responded

Thank you for sharing your experience with Peter and James at Ferrari of San Francisco. We appreciate your business and recommendation here on DealerRater. Congratulations on your upcoming 2021 F8 Spider! We are so excited for you and your wife. Have a wonderful holiday season!

Dec 14, 2020

Italian Job responded

Happy Holidays Thank you

December 13, 2020

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I have always been a Ferrari enthusiast but also felt a certain mystique around the purchase of a new Ferrari. Peter C. patiently worked with me and answered all of my questions regarding the ordering pro More

by Peter L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Peter Chiappone, Mark Paddack, Emmanuel Turin

Dec 14, 2020

Ferrari of San Francisco responded

Peter, we are excited for you and thank you for sharing your experience with our Ferrari of San Francisco team. Congratulations on your new Ferrari and please let us know anytime that we may be of further service to you. Have a wonderful holiday season!

December 13, 2020

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The team is first class. If you're a car enthusiast, this is where you need to be. Peter and James are both fantastic and always deliver a solution and experience that I've not seen matched anywhere else. More

by Clintnewman2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Peter Chiappone

Dec 13, 2020

Ferrari of San Francisco responded

Thank you for recognizing Peter, James, and Jeff, here on DealerRater. Please let us know anytime that we may be of further service to you. Have a great week and enjoy your new Ferrari... we know that you will.

December 13, 2020

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Ferrari of San Francisco delivered a great rare example of a Ferrari F50 that we had searched for years .... Bravo !! FOSF ... a job well done ... More

by Junior71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Mark Paddack, Bradd Troedel

Dec 13, 2020

Ferrari of San Francisco responded

We love your Ferrari F50! Thank you for sharing your experience with Ferrari of San Francisco on DealerRater. Please let us know when we can be of further service to you. Make it a great week and holiday season!

December 12, 2020

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The Ferrari of San Francisco team continues to go above and beyond the call of duty in virtually every aspect of the sales process. I can say after purchasing two Ferrari's in as many years that the passio More

by Dr. V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone, Tom McAfee, Mark Paddack

Dec 13, 2020

Ferrari of San Francisco responded

Dr. V. thank you for sharing your experience over the past two years and two new Ferraris. We appreciate you! Please let Peter, James, Tom, and Mark, know anytime that we may be of further service to you. Make it a great week and holiday season!

December 12, 2020

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I was invited to a launch event for the new F8 Spider a few months ago and brought along a couple of friends who are also Ferrari owners. James Chou and Peter Chiappone greeted us with a warm welcome as a More

by CarlSF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Dec 12, 2020

Ferrari of San Francisco responded

Carl, thank you so very much for recognizing Peter and James here on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you. Happy Holidays and we are excited for you!

December 12, 2020

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I worked with Peter Chiappone at Ferrari of San Francisco last week, and he made purchasing the new Ferrari Roma a true pleasure. Peter was extremely quick to answer all my questions and our interactions nev More

by xx
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Peter Chiappone

Dec 12, 2020

Ferrari of San Francisco responded

Congratulations on your beautiful Ferrari Roma! Thank you for recognizing Peter and our team at Ferrari of San Francisco. Please let us know anytime that we may be of further service to you. Have a wonderful holiday season!

December 12, 2020

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James has been a great person to work with. Answered all my questions and made me feel so comfortable I brought in my friends and we purchased 3 F8’s. The whole staff at San Francisco Ferrari has been great More

by Der623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Peter Chiappone, Gregg Jacobs, Tom McAfee, Ashraf Tawadros

Dec 12, 2020

Ferrari of San Francisco responded

Referring your friends is the best complement that we can ever receive. Thank you! Please let James Chou and the rest of our team know anytime that we may be of further service to you. Make it a great weekend and enjoy your F8's... we know that you all will!

December 11, 2020

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All around excellent service. I have worked with the Ferrari of San Francisco now for over 14 years and I have been extremely happy with both sales and service. More

by Behzad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Dec 11, 2020

Ferrari of San Francisco responded

Thank you for sharing your experience with Ferrari of San Francisco over the past 14 years. We appreciate you! Please let Peter and James know anytime that we may be of further service to you. Make it a great weekend.

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