James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 14

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

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5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

December 11, 2020

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Employee Rating

Excellent, consistent, courteous and responsive customer care throughout my dealings with them for more than 15 years. Actively reach out to help their customers enjoy their Ferrari's more. Supported by an More

by Al
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Paddack, Matt Quinn, Bradd Troedel, Emmanuel Turin

Dec 11, 2020

Ferrari of San Francisco responded

Al, thank you for recognizing our sales and service team. We appreciate you! Please let us know anytime that we may be of further service to you. Have a great holiday season and thank you for 15 years!

December 10, 2020

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Ferrari of San Francisco lives up to the level of excellence that would be expected from such an esteemed brand as Ferrari. They are all courteous, knowledgable and very professional. They aim to e More

by Forza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Tom McAfee, Mark Paddack, Matt Quinn, Ashraf Tawadros, Bradd Troedel

Dec 11, 2020

Ferrari of San Francisco responded

Thank you so very much for recognizing our team at Ferrari of San Francisco. We appreciate you! Please let us know anytime that we may be of further service to you. Have a wonderful weekend and holiday season!

December 10, 2020

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Both Jeff and James are very personable and I love working with them! If you are in the market for a Ferrari or any other vehicle, I highly recommend you contact these guys! You will be in great hands More

by herb
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley

Dec 11, 2020

Ferrari of San Francisco responded

Herb, thank you for sharing your experience with Jeff and James at Ferrari of San Francisco. We appreciate your business and recommendation here on DealerRater. Please let is know anytime that we may be of further service to you. Have a great weekend and holiday season!

December 10, 2020

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We are on our 8th Ferrari from Ferrari SF. Excellent service across the board, from sales to aftersales service, they are a top line dealer! More

by 757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Mark Paddack, Bradd Troedel

Dec 11, 2020

Ferrari of San Francisco responded

Your 8th Ferrari from us is the highest compliment that we can receive. Thank you! Please let us know anytime that we may be of further service to you. Have a wonderful holiday season from your friends at Ferrari of San Francisco.

December 10, 2020

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Amazing dealership to work with. Mark, James are top notch. Honest, secure and treats their customers well!! A must see, great showroom and experience all around. More

by Dolceexte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Paddack, Bradd Troedel

Dec 11, 2020

Ferrari of San Francisco responded

Congratulations on your new Ferrari and thank you for sharing your experience with us on DealerRater. We appreciate you! Please let James, Bradd, and Mark, know anytime that we may be of further service to you. Have a wonderful holiday!

December 10, 2020

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When purchasing objects of art, which Ferrari's are, it is rare that a level of comfort of a transaction can flow so smooth. I have found Ferrari of San Francisco under the leadership of Mark Paddack exce More

by DJDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Peter Chiappone, Gregg Jacobs, Tom McAfee, Mark Paddack, Matt Quinn, Ashraf Tawadros, Bradd Troedel

Dec 11, 2020

Ferrari of San Francisco responded

Thank you for recognizing Mark Paddack and the rest of our Ferrari of San Francisco team. We appreciate your business and recommendation. Have a great weekend and holiday season.

December 10, 2020

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Employee Rating

I have bought 7 Cars from this amazing team and have had an excellent experience every time. My most Recent Purchase was the Ferrari F8 and I'm looking forward to the spider on the way. More

by J Engle
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Tom McAfee, Mark Paddack

Dec 11, 2020

Ferrari of San Francisco responded

Congratulations on your new Ferrari F8! Thank you for your long term business and for your recommendation here on DealerRater. Please let James, Jeff, Tom, and Mark, know anytime that we may be of further service to you. We appreciate you. Make it a great weekend!

November 16, 2020

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Thanks for my buying experience great and following up on my purchase time to time. That's why I brought another friend and keep referring you. More

by Oz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Peter Chiappone, Gregg Jacobs, Tom McAfee, Ashraf Tawadros

Nov 16, 2020

Ferrari of San Francisco responded

Thank you so very much for your business and for sharing your Ferrari of San Francisco experience with with friends. That is the best compliment that we can ever receive. Please let our team know anytime that we may be of further service to you!

October 19, 2020

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I have worked with the team at SF Ferrari for three years and made two purchases. The entire team is terrific and the definition of professional. Jeff, Tom and James are always helpful and go out of their wa More

by mcgovern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Tom McAfee

Oct 19, 2020

Ferrari of San Francisco responded

Terry, first off, congratulations on your new Ferrari! Thank you for sharing your experience with our team at Ferrari of San Francisco. We appreciate you! Please let James, Jeff, and Tom, know anytime that we may be of further service to you. Make it a great week!

October 14, 2020

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The staff at Ferrari SF made the whole process super easy. Communication was excellent as was the service. I like their attitude of not selling me one Ferrari but my next five! More

by psasaura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee, Ashraf Tawadros

Oct 14, 2020

Ferrari of San Francisco responded

Thank you for sharing your experience with our team at Ferrari of San Francisco. Please let James, Tom, and Ashraf, know anytime that we may be of further service to you. We appreciate you!

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