James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 16

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

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5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

July 13, 2020

Dealership Rating
Employee Rating

I have dealt with them for 20 years and have the best of luck at all times and I hope not the last, James is a real pro and Tom was very helpful as well. More

by Rowenco2
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone, Tom McAfee

Jul 14, 2020

Ferrari of San Francisco responded

First off, thank you for your business over the past two decades. We appreciate you! Please let James, Tom, and Peter, know anytime that we may be of further service to you. Make it a great (and safe) week.

July 02, 2020

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Great relationship - Great Friendship My first experience with Ferrari of SF was about 3 years ago. I have been a Ferrari owner since 1977! The first transaction was a 2015 Bianco Fuji O More

by Scottf12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Liana D'Alessandro, Mark Paddack

Jul 03, 2020

Ferrari of San Francisco responded

Scott, receiving feedback like this makes our hearts happy. It is truly what we are here for. We so appreciate you and your wife. Of course, please let Jeff, James, Liana, and Mark, know anytime that we may be of further service to you. Make it a great (and safe) 4th and weekend.

June 12, 2020

Dealership Rating

F40 Service Great job by Liana and the team. The Ferrari of San Francisco dealership never disappoints. Look forward to working together on lots of stuff in the More

by Erin18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: . ., Peter Chiappone, Liana D'Alessandro, Tom McAfee, Mark Paddack, Bradd Troedel

Jun 13, 2020

Ferrari of San Francisco responded

Erin, we so appreciate you! Thank you for sharing your service experience with Liana and the rest of our team. Please let us know anytime that we may be of further service to you. Make it a great weekend.

June 11, 2020

Dealership Rating
Employee Rating

Gregg and James and team are easy to deal with. Proper time taken to consider my needs and focused on the long term relationship. The service team have also been very good to deal with over the past five More

by leslie
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Liana D'Alessandro, Gregg Jacobs, Matt Quinn

Jun 11, 2020

Ferrari of San Francisco responded

Hello Leslie. First of all, thank you for your nice review and for being with us for the past 5 years! We are glad you had good experiences with our Sales and Service Teams and hope to see you again soon. Please don't hesitate to contact us if you need anything. All our very best!!!!

June 04, 2020

Dealership Rating
Employee Rating

Best experience! Liana is the best service advisor I have ever dealt with for any car company I have done business with. I highly recommend this dealer to anyone who is looking for people who care about the More

by JU
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Liana D'Alessandro

Jun 04, 2020

Ferrari of San Francisco responded

Thank you for sharing your experience with Liana on the service side, as well as James and Jeff on the sales side of Ferrari of San Francisco. We appreciate you and your recommendation here on DealerRater. Make it a great day!

May 13, 2020

Dealership Rating
Employee Rating

The Dealer Experience was as Amazing as the Car James treated me, a loyal BMW M3 owner, with respect and compassion. I was moving off my 8 year old M3 to a something different. I was considering a n More

by kuldip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2020

Ferrari of San Francisco responded

Hello Kuldip. First of all, thank you for being a loyal to Ferrari and Ferrari of San Francisco for so long. It means a lot to us. Also, thank you for your nice and detailed review about your first purchase with James. It is always a pleasure to see you at the dealership and we hope to keep seeing you for many more years. We wish you all the very best!!!!!

May 12, 2020

Dealership Rating
Employee Rating

Best car buying expierence I ever had. When I got to the service department, I was excited to see the same all star customer service! More

by Feather
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone, Liana D'Alessandro

May 13, 2020

Ferrari of San Francisco responded

Hello and thank you for your nice feedback. We are glad you had a good experience both with our Sales and Service Department! Please feel free to reach out to us anytime. We wish you all our very best!

May 11, 2020

Dealership Rating
Employee Rating

Love working with Liana. She’s great at staying on top of my car’s maintenance so that I don’t have to worry about it myself. The entire team is so easy to work with and approachable. More

by Cameron1
Recommend Dealer
Yes

Other Employees Tagged: Liana D'Alessandro, Tom McAfee, Mark Paddack

May 12, 2020

Ferrari of San Francisco responded

Hello Cameron. Thank you for your nice review. We are glad you like working with Liana and our Sales team. Please do not hesitate to contact us if you need anything. We wish you all the best and hope to see you again soon!

May 06, 2020

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Employee Rating

The best car purchase every. Ferrari continue to amaze I am proud to have owned several Ferrari's This current team is the best. When you buy a Ferrari you are not just buying a car but one becomes a memb More

by andysgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Safa Bodagh, Mark Paddack

May 06, 2020

Ferrari of San Francisco responded

Thank you very much for your nice review and most importantly for being a dedicated Ferrari owner and ambassador! We are glad you had several nice experiences with Safa and Mark. Please do not hesitate to contact them if you need anything. We hope to see you soon at the dealership. We wish you all our very best!

April 30, 2020

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Employee Rating

Have been a Ferrari owner for 15 years and have exclusively worked with their team of professionals who are fast to return calls, always there to help and offer advice and accommodating More

by Ron
Recommend Dealer
Yes

Other Employees Tagged: . ., Liana D'Alessandro, Gregg Jacobs, Tom McAfee, Mark Paddack, Bradd Troedel

May 01, 2020

Ferrari of San Francisco responded

Hello Ron. Congratulation on being a Ferrari owner for 15 years and thank you for your passion for Ferrari! Thank you also for your nice review. We are honoured to be at your service and all hope to see you soon. All the best!

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