James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 17

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

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5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

April 29, 2020

Dealership Rating
Employee Rating

Ferrari of SF, Liana in particular, is always extremely responsive, diligent, and focused on delivering exceptional customer service. Ferrari of SF is the only place I will ever go for Ferrari sales and s More

by Marc
Recommend Dealer
Yes

Other Employees Tagged: Safa Bodagh, Liana D'Alessandro

Apr 29, 2020

Ferrari of San Francisco responded

Hello Marc. Thank you for saying" Ferrari of SF is the only place I will ever go for Ferrari sales and service!". It is a very nice statement. We are all at your service at Ferrari of San Francisco and we hope to see you again very soon. All the best!!!!

April 29, 2020

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Employee Rating

Fast response and great service. Amazing crew all around. From new, certified, or service. Understands the customers wants and needs. A must visit for sure. More

by Dolceexte
Recommend Dealer
Yes

Other Employees Tagged: . ., Safa Bodagh, Liana D'Alessandro, Mark Paddack, Bradd Troedel

Apr 29, 2020

Ferrari of San Francisco responded

Thank you for your nice review. It means a lot to us and it seems you had several nice experiences with our Sales and Service Departments. So, thank you also for being a dedicated customer. We hope to see you again in the near future. All our very best!

April 29, 2020

Dealership Rating
Employee Rating

As always, my visit to the Ferrari SF service department was excellent. Liana was very easy to work with and Edgar was able to tackle the service quickly. More

by speciale458
Recommend Dealer
Yes

Other Employees Tagged: Safa Bodagh, Liana D'Alessandro

Apr 29, 2020

Ferrari of San Francisco responded

Hello and thank you for your nice feedback. We are glad you had a good experience with Liana and Edgar and we all remain at your service. We wish you all the very best and hope to see you soon!

April 29, 2020

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Employee Rating

Liana is a very professional, customer focused service advisor. She is well versed in each vehicle’s technical details and follows through every service item to completion. Her customer communication ski More

by Forza
Recommend Dealer
Yes

Other Employees Tagged: . ., Liana D'Alessandro, Tom McAfee, Mark Paddack, Bradd Troedel

Apr 29, 2020

Ferrari of San Francisco responded

Thank you for your very nice review about Liana. We appreciate your business and please do not hesitate to contact Liana or one of us if you need anything or have questions. In the meantime, we wish you all the best and Forza Ferrari!

April 23, 2020

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Friendly, seamless experience with great communication! Thank you Jeff and James for a great customer experience across the board. Friendly, transparent, and fair. I look forward to a long relationship wi More

by Hawthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Mark Paddack

Apr 23, 2020

Ferrari of San Francisco responded

Congratulations on your new Ferrari and thank you for sharing your experience with us on DealerRater. We appreciate your business and recommendation. Please let Jeff, James, and Mark, know anytime that we may be of further service to you. Have a great (and safe) rest of your week.

April 20, 2020

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Excellent Customer Service Thank you James and Safa making this happen, great customer service, from start to finish, it has been a pleasure working with them, a very smooth e More

by francisho821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Safa Bodagh

Apr 20, 2020

Ferrari of San Francisco responded

Congratulations on your new Ferrari! Thank you for sharing your experience with James and Safa. Please let us know anytime that we may be of further service to you. Make it a great (and safe) week!

April 19, 2020

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Employee Rating

Excellent experience I came in with a Cali T and left with a 488 Wonderful people and a superb experience. What a nice team, and a fantastic showroom with amazing autom More

by RK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Jacobs, Tom McAfee

Apr 20, 2020

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari 488! Thank you for sharing your experience on DealerRater. Please let Gregg, James, and Tom, know anytime that we may be of further service to you. We appreciate you!

April 17, 2020

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Lots of Fun!!! Ferrari has been my favorite car my whole life. The cars are great the place is great but the best thing about buying cars at Ferrari of San Francisc More

by Sandro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , . ., Tom McAfee, Mark Paddack, Bradd Troedel

Apr 17, 2020

Ferrari of San Francisco responded

Thank you for sharing your fun Ferrari experience with our team at Ferrari of San Francisco. We appreciate you! Please let us know anytime that we may be of further service to you. Have fun and be safe.

April 17, 2020

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I've had nothing but top-notch interactions with Ferrari San Francisco for the last 10 years. their sales lead, and their service department, are both top-notch, and of course the cars are works of drivable More

by Yonly65
Recommend Dealer
Yes
Apr 17, 2020

Ferrari of San Francisco responded

Thank you for recognizing our team, especially during this challenging time. We are here for you! Please let James and our team know anytime that we may be of further service to you. We appreciate you and stay safe and healthy.

April 17, 2020

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Great experience This is my third Ferrari from Ferrari SF. I drove right by the other dealership which is an hour closer to my house because of the great customer More

by NickA14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Gregg Jacobs

Apr 17, 2020

Ferrari of San Francisco responded

Nick, we love having you as part of our family at Ferrari of San Francisco. You are appreciated! Please let James, Jeff, and Gregg, know anytime that we can be of service to you. Enjoy your new Ferrari and stay safe and healthy.

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