James Chou | Page 18

I've had nothing but top-notch interactions with Ferrari San Francisco for the last 10 years. their sales lead, and their service department, are both top-notch, and of course the cars are works of drivable San Francisco for the last 10 years. their sales lead, and their service department, are both top-notch, and of course the cars are works of drivable art. As an added bonus, they stayed opened and fully available during the covid pandemic, using appropriate social distancing to keep everyone safe while still delivering and servicing cars. More

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Great experience This is my third Ferrari from Ferrari SF. I drove right by the other dealership which is an hour closer to my house because of the great customer This is my third Ferrari from Ferrari SF. I drove right by the other dealership which is an hour closer to my house because of the great customer service, ambience and camaraderie that I experience each time that I go to the Ferrari of SF dealership.. Some of my friends who live in SF stop by Ferrari of SF every week! I really enjoyed the shop tour and ability to see some of the engines of the classics as well as the modern cars. It is hard to know all of the details about these cars and show them and discuss them with complete strangers. James Chou, Jeff Harley and Gregg Jacobs have always displayed professionalism and sincere warmth during all of my interactions. I appreciate them helping me to continue to own and enjoy the Ferrari's that I dreamed about owning as a kid. More

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My Ferrari was shipped to my front door. I bought it online and it was perfect as described The price was best in the country. online and it was perfect as described The price was best in the country. More

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Gregg was Very knowledgeable and friendlyMy options were Gregg was Very knowledgeable and friendly My options were perfectly explained to me and promises were kept. Totally happy with my new Lusso Absol Gregg was Very knowledgeable and friendly My options were perfectly explained to me and promises were kept. Totally happy with my new Lusso Absolute beauty and of art Vehicle More

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A dream come true. When I was 13 years old I moved to Lausanne, Switzerland where we had to stay in a hotel until our apartment was move in ready...and the hotel was ne When I was 13 years old I moved to Lausanne, Switzerland where we had to stay in a hotel until our apartment was move in ready...and the hotel was next to a Ferrari dealership where I spent every afternoon falling in love with Ferrari cars...and that was 56 years ago. I have been visiting/hanging out at the Ferrari of San Francisco dealership for many years now--since my company builds in California and I have far flung children there as well--and made up my mind that if I ever were to buy one of these magnificent machines--I would do so there--even though it is on the other side of the continent from where I live. I came in to look at another car, which had been sold by the time I arrived. James--whom I knew well and who had always made time for me over the years I was simply admiring--was very busy and introduced me to Peter Chiappone--who listened to my story and told me it was probably best the car I wanted was not available--given it was an older model and less user friendly for someone like me who intends to drive it frequently--and not always in good conditions. He then told me there was a car available--but well over my budget--but felt I should take a look anyway. Not only was it way over my intended budget--but ti also exceeded any expectations I could have possibly dreamed (a 2019 GTC4 Lusso)--complete with AWD and an actual four seater... What I appreciated was that I never felt any pressure to buy the vehicle--he simply uncovered what I longed for in an automobile and I came to the conclusion on my own cognizance that there was probably not a more perfect car imaginable. Even with the current chaos of the virus crisis and the attendant difficulties with business closures--we found a way to handle all the details of financing, transportation/delivery, and registration across the country. Peter never glossed anything over--and when there were omissions or logistical hurdles he always took responsibility to make things right--whether the problem was at his doorstep or anyone else's. We also found common ground--I so while I bought a magnificent car, I also found a kindred spirit and fellow Italian friend....and am filled with gratitude for such a positive outcome on many levels...not what I anticipated going there unsure whether I really wanted to buy a car or not. I can say I found the certainty I was looking for--and wholeheartedly recommend everyone connected with this dealership. Thank you--all of you--for being inviting for many years-and requiring nothing. More

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Excellent experience. Wonderful people. Gregg, James and Excellent experience. Wonderful people. Gregg, James and Tom were especially helpful. Thank you so much! Very nice dealership with a great selection Excellent experience. Wonderful people. Gregg, James and Tom were especially helpful. Thank you so much! Very nice dealership with a great selection of fantastic automobiles. More

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Ferrari of San Francisco was totally straightforward, knowledgeable and pleasant to deal with. No games played, just helpful exchange of information with patience and respect. knowledgeable and pleasant to deal with. No games played, just helpful exchange of information with patience and respect. More

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Great Experience I was looking for many years to buy my first Ferrari. I almost decided on F12 Berlinetta. I first contacted Ferrari of Silicon Valley as it was closer I was looking for many years to buy my first Ferrari. I almost decided on F12 Berlinetta. I first contacted Ferrari of Silicon Valley as it was closer to my home and I put a deposit. When the news come out about 812 Superfast, I instantly decided that was the car I wanted. Despite the fact I put the deposit which was cached immediately, it was very hard to get in touch with sales and calls were not returned. At some point I had enough of it and thought there must be a better way. I contacted Ferrari of San Francisco, and it was so much better. I put a deposit too, on March 2018, to improve my chances of getting my dream car. I configured the car with Mirsonia Troedel, then I waited. Then, December 27, 2018, I was contacted by Peter Chiappone which took over after Mirsonia left. Peter brought the interaction with Ferrari do a totally different level. Because of past experience, at times I was not an easy customer, but Peter managed the relationship skillfully. Things moved quite quickly and I was impressed with the professional way he dealt with everything. The day I picked the car, Peter had to be on a business trip, but Tom McAfee filled in. I was impressed with his experience and knowledge. After I took ownership of the car, Peter kept in touch with me, always with good advise to my questions. It was a great experience. I purchased many cars over the years, BMWs, Mercedes, Maserati. The interaction with Peter topped them all. He turned a customer that could have been problematic into a fan of the brand and the dealership. Thank you, Peter. More

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Awesome Experience The entire process of test driving the cars with Peter C., choosing the model, building the car, and then the delivery of the vehicle was a fun and sp The entire process of test driving the cars with Peter C., choosing the model, building the car, and then the delivery of the vehicle was a fun and special experience. More

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Excellent service, a very personal and down to earth experience. I love these guys, I always look forward to visiting and soaking up the ambience of Ferrari! Peter is ace! experience. I love these guys, I always look forward to visiting and soaking up the ambience of Ferrari! Peter is ace! More

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