James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 19

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

Contact Me
5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

October 11, 2019

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Employee Rating

Excellent communication and love the car Tom helped me with purchase of my car. He was very honest. The best part about this whole deal was the ease of communication. We did most of the deal More

by Sikander Surana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee

Oct 11, 2019

Ferrari of San Francisco responded

Sikander, thank you for sharing your experience and process with us on DealerRater. Please let Tom and James know anytime that we may be of further service to you. We appreciate you! Make it a great weekend.

September 19, 2019

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Third Car from FoSF Can't say enough about James and Tom. Working with James and Tom is always a seamless experience and this purchase was no exception. Tom and James mak More

by Sheytoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee

Sep 19, 2019

Ferrari of San Francisco responded

Congratulations on your new Ferrari and thank you for sharing your experience with us over the years. We sincerely appreciate your business and recommendation. Please let Tom and James know anytime that we may be of further service to you. Make it a great afternoon, and again, thank you!

August 29, 2019

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Outstanding dealership relationship! I have been fortunate to have had many exotic car transactions with Jeff Harley selling and purchasing new and used Ferrari cars. He assisted my wife More

by Scottf12
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Steve Erickson, Mark Paddack

Aug 29, 2019

Ferrari of San Francisco responded

Scott, thank you for taking your time to share your Ferrari of San Francisco experience with us on DealerRater. Please let Jeff and the rest of your team know anytime that we may be of further service to you. We appreciate you!

August 27, 2019

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Excellent as always Ferrari of San Francisco is simply the best dealership to deal with across all marques. Great people, good communication, fair dealings, and a lovely More

by 2015FF
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee, Mark Paddack

Aug 28, 2019

Ferrari of San Francisco responded

Thank you for sharing your Ferrari of San Francisco experience on DealerRater. We sincerely appreciate your business and recommendation. Please let Tom, James, and Mark, know anytime that we may be of further service to you. Enjoy your Ferrari FF... we know that you will!

July 06, 2019

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Car Purchase Jeff Harley was extremely professional throughout the entire process. Very knowledgeable, punctual and delivered everything that he promised on time. More

by tonymassih
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Mark Paddack

Jul 08, 2019

Ferrari of San Francisco responded

Tony, thank you for sharing your experience with our team at Ferrari of San Francisco. We sincerely appreciate your business and recommendation. Please let Jeff, James, and Mark, know anytime that we may be of further service to you. Make it a great week!

March 06, 2019

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Fantastic, easy, fun and enjoyable First I love the cars and all the people at the dealership. They are all very helpful and knowledgeable, Jeff, Mark, James & Deanna make buying a car More

by Harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Deanna Cross, Mark Paddack

Mar 06, 2019

Ferrari of San Francisco responded

Dear Harry, Thank you for trusting the team at Ferrari of San Francisco to assist you in fulfilling your Ferrari needs and desires. We strive to deliver the best Ferrari-level client experience and your feedback is very appreciated and welcome to those who are committed to your continued happiness and satisfaction. Thank you again and we look forward to seeing you again soon! Warmest regards, Mark Paddack General Manager Ferrari of San Francisco

February 27, 2019

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Two Thumbs Up! Tom and James made sure they did everything they could to make my Ferrari dreams come true. They answered all my questions with supporting information More

by Dragonmlh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee

Feb 27, 2019

Ferrari of San Francisco responded

Congratulations on your new Ferrari. We were excited to make your Ferrari dreams come true. Please let Tom McAfee and James Chou know anytime that we may be of further service to you. We appreciate your business and recommendation here on DealerRater. Have a great day and enjoy your new Ferrari... we know that you will.

February 26, 2019

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Purchases should always be this fun! Jeff, James, Deanna, and Mark make it easy and pleasant to select the right vehicle and design to make driving an incredible experience. The purchase More

by rk
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley , Deanna Cross, Mark Paddack

Feb 26, 2019

Ferrari of San Francisco responded

Congratulations on your new Ferrari and thank you for sharing your experience with our team on DealerRater. Please let Jeff, James, Deanna, and Mark, know anytime that we may be of further service to you. We appreciate you... and make it a great week!

February 22, 2019

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Great buying experience One of the best exotic car dealers. They always offer you a great buying experience, not just a number. Been a repeat customer for the last 2 years. More

by Jays12088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley

Feb 22, 2019

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari! Thank you for sharing your experience with us on DealerRater. Please let Jeff and James know anytime that we may be of further service to you. We appreciate you!

December 18, 2018

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Tom was terrific, my ferrari dealer from now on Thoroughly great experience, really enjoyed dealing with Tom. I've purchased a lot of cars and this was the best experience I've had as of yet, and by More

by uniquopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee

Dec 20, 2018

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari 812 Superfast. Thank you for sharing your experience with us on DealerRater. Please let Tom and James know anytime that we may be of further service to you. We appreciate you!

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