James Freel
James Freel at Crest Cadillac

James Freel | Page 27

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

May 16, 2025

Dealership Rating
Employee Rating

Very good service and customer service was excellent, Shawn Barron was very professional in handling the customer service More

by JOTA_BADESHA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with our service and that Shawn Barron made a positive impression with his professionalism. Our team strives to provide excellent customer service, and it's rewarding to know that we met your expectations. We look forward to serving you again!

May 16, 2025

Dealership Rating
Employee Rating

Great service, very professional, work finished when promised. Reasonable prices , vehicle washed and vacuumed All was great More

by bono43
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 19, 2025

Crest Cadillac responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our service. Our team prides itself on professionalism and timely work, so it's rewarding to know that we met your expectations. We also appreciate your kind words about our pricing and the extra touches like washing and vacuuming your vehicle. We look forward to serving you again!

May 12, 2025

Dealership Rating
Employee Rating

Service and response is always great here. They're on time and do a great job. More

by michaelpasold
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Crest Cadillac responded

Thank you for the great feedback! We're happy to hear that you consistently receive timely and high-quality service. Providing reliable, efficient care is something we take pride in, and it’s wonderful to know that’s been your experience every time. We appreciate your continued trust and look forward to serving you again!

May 12, 2025

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GREAT SERVICE. always get in when it’s convenient for me. They keep me updated on the progress of the service so I know how long I will be waiting More

by amyoatalaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Crest Cadillac responded

Thank you for your kind words! We're glad to hear that scheduling service at your convenience and staying informed throughout the visit has made a positive impact. Providing clear communication and timely updates is something we take pride in, and we’re happy to know it helps make your experience smooth and stress-free. We appreciate your continued trust and look forward to seeing you next time!

May 12, 2025

Dealership Rating
Employee Rating

Great service! ! Logan kept me updated and even bought lunch for this old lady!! I will definitely return here for all my auto services. Every one I encountered wa More

by WRITECAROLYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Crest Cadillac responded

Thank you so much for your wonderful review! We're delighted to hear that Logan and the rest of the team made your visit such a positive experience. Keeping you updated and going the extra mile—like treating you to lunch—truly reflects the care we strive to provide. It means a lot to know you felt respected and well taken care of. We look forward to seeing you again for your future auto service needs!

May 11, 2025

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Employee Rating

Logan in the service department is great. He always gets me in ASAP and the service guys always do great work. More

by kurt.hibbets
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kodie Cadenhead , Logan McPherson

May 12, 2025

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Logan and the service team have been able to meet your needs quickly and efficiently. We truly appreciate your continued trust in us, and we're looking forward to taking care of your vehicle again in the future!

May 10, 2025

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Employee Rating

I scheduled my in time and was out a few hours later. Price was expensive but I knew before that it would be. More

by JFRUSHING
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 12, 2025

Crest Cadillac responded

Thank you for taking the time to share your experience! We're glad to hear that your service was completed efficiently and within the expected timeframe. It's great that you felt well-informed about the pricing ahead of time—we believe in transparency and keeping our guests updated every step of the way. We appreciate your trust and look forward to seeing you again!

May 07, 2025

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Employee Rating

Great dealership and easy to work with! They took care of us and we got another awesome Cadillac srx 6 More

by tera87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Naemi, John Kluber , Schuyler Crouch

May 08, 2025

Crest Cadillac responded

Thank you for the fantastic review! We’re so happy to hear that your experience was smooth and easy. We’re thrilled you’re enjoying your new Cadillac SRX and that we could help you find another awesome vehicle. We appreciate your business and look forward to working with you again in the future! Enjoy your ride!

May 07, 2025

Dealership Rating
Employee Rating

I received excellent customer service. Shawn Barron is my service advisor. I notified me my vehicle had several recalls he was able to get me in the next day. The service was provided q More

by RBURNS5480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

May 08, 2025

Crest Cadillac responded

Thank you for sharing your positive experience! We’re thrilled to hear that Shawn Barron provided excellent service and kept you informed every step of the way. It's great to know that we were able to address your recalls quickly and offer a ride home for your convenience. We’re also happy to hear your car was ready for pickup, cleaned and serviced. We truly appreciate your feedback and look forward to serving you again!

May 07, 2025

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Employee Rating

I had the best experience with this dealership. No complaints at all. My car was fixed and in time More

by janbell4316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2025

Crest Cadillac responded

Thank you for sharing your positive experience! We’re so glad to hear that everything went smoothly and that your car was fixed on time. We appreciate your feedback and look forward to serving you again in the future!

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