James Freel | Page 28

Crest Cadillac responded

Thank you for your feedback! We truly appreciate your kind words and are glad to hear you had a positive experience with our customer service. We look forward to serving you again soon!

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Chris made your service visit easy and efficient. It's great that the loaner car worked out well and that your tire issue was clearly explained. We appreciate your kind words and look forward to assisting you again!

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Steven was able to accommodate your time crunch and get everything done efficiently. We always aim for great communication, and it's fantastic to know that it made a positive impact on your visit. We truly appreciate your feedback and look forward to serving you again in the future!

Crest Cadillac responded

Thank you for your wonderful feedback! We're so happy to hear that Monica has made your experience with our service department exceptional. We’ll be sure to pass along your kind words to her. It's always a pleasure working with loyal customers like you, and we look forward to assisting you again in the future!

Crest Cadillac responded

Thank you for sharing your experience. We’re glad to hear that the work done on your vehicle met your expectations, but we are sorry to hear that you feel there was some miscommunication. We understand how frustrating it can be to receive conflicting information, and we certainly want to ensure that your future experiences are smoother. We’d like to discuss this further and address your concerns directly. Please reach out to James Freel, Service Director, at jfreel@vtaig.com so we can work to resolve this and improve your experience moving forward.

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Monica was able to meet your needs and ensure you were satisfied with the service. Providing helpful and attentive care is always our priority, and we’re glad she made a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

Crest Cadillac responded

Thank you for your thoughtful review! We're glad to hear that you appreciate the level of service and the honesty from our service advisors—it’s so important to us that every guest feels informed and respected throughout their visit. We truly value your trust and look forward to continuing to provide you with dependable care.

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that you love the dealership and that our team has been attentive to your needs. It's wonderful to know that the work was completed promptly and met your expectations. We appreciate your support and look forward to seeing you again!

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Bryan has been such a valuable part of your driving journey, and we’re so glad to know he's helped you with three Cadillac vehicles! His exceptional service is exactly what we aim for, and we're glad that it's kept you coming back. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Greg provided you with attentive and prompt service, and that everything went smoothly with his help. We'll be sure to pass along your kind words to him. We truly appreciate your business and look forward to assisting you again!