James Freel
James Freel at Crest Cadillac

James Freel | Page 29

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

April 24, 2025

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Employee Rating

They always do a good job when working on my vehicle, Thanks to Greg for taking good care of my auto needs. More

by SLHALL48
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vitrano

Apr 25, 2025

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Greg took great care of your vehicle. We truly appreciate your trust in our service team, and we're always here to help with any future auto needs.

April 24, 2025

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Always a great experience when I bring my car in for service. They have me in and out within a couple of hours which is great. More

by ROBERT.TUCCI
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Apr 25, 2025

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that your service visits are always smooth and efficient. Getting you in and out quickly is important to us, and we’re happy we could make your visit as convenient as possible. We appreciate your continued trust in us!

April 24, 2025

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I have never had a bad experience at Crest Cadillac. I have been waited on by several service advisors and they all did an excellent job. More

by RONALDSEALS
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 25, 2025

Crest Cadillac responded

Thank you for your continued trust in us! We’re thrilled to hear that you’ve consistently had great experiences with our service team. It’s wonderful to know that every service advisor you’ve worked with has provided excellent care. We truly appreciate your feedback and look forward to serving you again!

April 22, 2025

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Chase, my service advisor, did an excellent job of servicing our 2019 XT5. Second time working with him and equally as excellent. More

by danahoo2k
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chase Ybarra

Apr 23, 2025

Crest Cadillac responded

Thank you for taking the time to share your experience! We're so glad to hear that Chase provided excellent service once again while assisting with your 2019 XT5. Consistency and care are what we strive for, and it’s great to know Chase delivered on both during your visit. We appreciate your continued trust and look forward to your next visit!

April 21, 2025

Dealership Rating
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Crest Cadillac service is outstanding! Kept me informed and serviced my car in a timely manner. Service advisor was great! More

by MTARVER1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled to hear that your service experience at Crest Cadillac was outstanding. It's great to know the team kept you informed and took care of your car in a timely manner. We'll be sure to pass along your kind words to the service advisor!

April 20, 2025

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Employee Rating

Been coming to Crest for 25 years, and Greg Vetrano , take good care of us,🙏🏾🙏🏾🙏🏾 Such a good personality !!!! More

by ANNIEMORGAN49
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2025

Crest Cadillac responded

Thank you for your loyalty over the past 25 years! We're so glad Greg continues to take great care of you. We truly appreciate your kind words and continued support!

April 19, 2025

Dealership Rating
Employee Rating

Dealer forgot to give me my fix fey when I left. Other than that everything was fine. No problem More

by Charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Myles Bates, Schuyler Crouch

Apr 22, 2025

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that everything else went smoothly with your visit, but we’re sorry to hear your fixed key wasn’t provided when you left. If you haven’t already received your key, please don’t hesitate to reach out—we’d be happy to make sure it gets to you. Thanks again for your review and for giving us the opportunity to assist you!

April 19, 2025

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Very courteous service at the dealership! I was promptly greeted by the service assistants. Loaner car was provided as scheduled. More

by KAGRA56522
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 22, 2025

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our courteous service team. It's great to know that you were promptly greeted and that the loaner car was provided as scheduled. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

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Employee Rating

Service team and Monica are always great! Easy to drop off and to pickup your vehicle. More

by PTIBBY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

Apr 22, 2025

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that both our service team and Monica consistently provide excellent service. It's wonderful to know that the drop-off and pickup process has been smooth and easy for you. We truly appreciate your loyalty and look forward to assisting you again in the future!

April 19, 2025

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Employee Rating

OutStanding services the service personnel was very polite and I was in and out in less then 2 hours More

by ROBBEN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan

Apr 22, 2025

Crest Cadillac responded

Thank you for sharing your feedback! We're thrilled to hear that you had an outstanding experience and that our service team was both polite and efficient. It’s great to know you were able to get in and out in under two hours. We truly appreciate your kind words and look forward to serving you again in the future!

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