James Freel | Page 31

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Logan and the entire service management team, including the valets and billing staff, provided you with an exceptional experience. We truly appreciate your kind words and are thrilled that everything went smoothly for you. Your satisfaction is our top priority, and we're grateful for your trust in our team!

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that our team, especially Logan, has made things convenient for you and that his attention to detail stood out. We always aim to put our customers first, and it’s wonderful to know that you had such a positive experience. We truly appreciate your feedback and look forward to serving you again!

Crest Cadillac responded

Thank you for your feedback and for your continued trust! We're thrilled to hear that our service has consistently exceeded your expectations. We appreciate your suggestion about offering additional refreshments, especially for longer visits, and will definitely take it into consideration to improve the experience for our guests. Your input is valuable, and we look forward to continuing to provide excellent service for you!

Crest Cadillac responded

Thank you for your great feedback! We're so glad to hear that your experience was smooth and efficient from start to finish. It's wonderful to know that our team provided courteous service and that you were comfortable while waiting. We're also happy to hear you left with a new tire and a clean car! We truly appreciate your kind words and look forward to assisting you again in the future.

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan and Greg have consistently provided you with excellent service. It’s great to know that their dedication and commitment make each visit enjoyable. We’re fortunate to have such a skilled team, and we truly appreciate your recognition of their efforts. Your continued trust in our service department means a lot to us!

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the loaner car made the wait more convenient for you. We strive to make service visits as smooth as possible, and we appreciate your understanding. If you need anything else, don't hesitate to reach out!

Crest Cadillac responded

Thank you for the kind words! We're so glad to hear that our loaner and service teams made a great impression with their friendly and efficient support. It’s especially exciting to know that the detail team helped your 2011 SRX shine like a 2025 model—that’s quite the compliment! We truly appreciate your feedback and look forward to serving you again.

Crest Cadillac responded

Thank you for your kind words! We’re so glad to hear that Greg and the Service team provided you with excellent service. It’s always our goal to be responsive, proactive, and transparent with our customers, and we’re happy to see that reflected in your experience. We appreciate your feedback and look forward to continuing to assist you in the future!

Crest Cadillac responded

Thank you for your great review! We're thrilled to hear that our app made communication about maintenance easy and that you had a comfortable experience in the waiting area. We're also glad the Alto ride service was convenient for you. We appreciate your feedback and look forward to assisting you again soon!

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that the thermostat issue was quickly addressed and resolved within a day. It's great to know that Logan provided excellent service. We truly appreciate your trust in Cadillac service and look forward to helping you again in the future!