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James Freel
James Freel at Crest Cadillac

James Freel | Page 32

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

April 02, 2025

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Employee Rating

Why do I pay extra for using my credit card, it’s better with no charge More

by STAYMAN_1999
Service Price Transparency
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Recommend Dealer
Yes
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Apr 04, 2025

Crest Cadillac responded

Thank you for your feedback! We understand that additional fees can be frustrating. We do offer other payment options that don't include this fee, and we'd be happy to discuss those options with you during your next visit. We appreciate your understanding and look forward to serving you again!

April 02, 2025

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Employee Rating

Arman is outstanding. Great people, facility, etc all around. Very clean and professional. My car came back looking great More

by JESRAMSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arman

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Apr 04, 2025

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Arman and our team provided you with such a great experience. We take pride in maintaining a clean and professional environment, and we're happy your car came back looking great. We look forward to serving you again in the future!

March 31, 2025

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When I come into Crest Cadillac The customer service from everyone is always above and beyond my service advisor. Greg is very attentive to my needs And it’s never a long wait and I appreciate being valued More

by Kamelalampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg .H

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Apr 01, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We’re so glad to hear that Greg and the team at Crest Cadillac consistently provide you with excellent customer service. It’s great to know that you feel valued and appreciated as a customer, and we’re grateful for your continued business. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again in the future!

March 31, 2025

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Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

Crest Cadillac responded

Thank you for sharing your experience! We’re glad to hear that our team provided clear explanations and that the process was smooth and efficient for you. We look forward to serving you again in the future!

March 31, 2025

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Charles from parts department went far and beyond to take care of me. Thank you More

by procarebns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Charles went above and beyond to assist you. We truly appreciate your feedback and are happy to know that you had such a positive experience!

March 30, 2025

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The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 30, 2025

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

March 30, 2025

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The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand that servicing a turbo engine can sometimes come with higher costs, and we appreciate your understanding. If you have any questions or concerns about future services, please don’t hesitate to reach out. We value your continued trust in us!

March 30, 2025

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Great customer service. Always a pleasure working with them from the phone call to the service advisor. More

by FOXBUNKER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our team, from the initial phone call to working with the service advisor, was such a positive one. Providing excellent customer service is always our goal, and we appreciate your kind words. We look forward to working with you again soon!

March 29, 2025

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Employee Rating

Every time I come into the dealership, My service advisor always make sure that I’m taken care of. He goes above and beyond with excellent service to make sure that all my needs are met before I leave the de More

by Kamelalampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg

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Apr 01, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience! We're thrilled to hear that Greg continues to go above and beyond to ensure you’re well taken care of. It's always our goal to provide exceptional service, and we’re so glad to know that’s been your experience with us. We truly appreciate your continued trust and look forward to serving you again soon!

March 29, 2025

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Employee Rating

Very good ! Same day service very friendly and efficient, good quality work and hospitality. Clean environment More

by KENNY35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2025

Crest Cadillac responded

Thank you for the great feedback! We're thrilled to hear you had a positive experience with our team. It's wonderful to know that you were pleased with the service, quality of work, and the environment. We look forward to serving you again!

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