James Freel
James Freel at Crest Cadillac

James Freel | Page 33

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

March 29, 2025

Dealership Rating
Employee Rating

Service was done as expected. I do wish they would stop sending out multiple surveys. More

by DLHANSON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Barron

Apr 01, 2025

Crest Cadillac responded

Thank you for your positive review! We're glad to hear the service was completed as expected. We appreciate your feedback regarding the surveys and will definitely take it into consideration. Your input helps us improve, and we look forward to serving you again in the future!

March 28, 2025

Dealership Rating
Employee Rating

Wonderful experience with Creat Cadillac staff and Complimentary Guest Services. Love to visit this show room. More

by Siva Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Crest Cadillac responded

It's wonderful to hear you had such a positive experience with our staff and our complimentary guest services! We're delighted that you enjoy visiting our showroom. We strive to create a welcoming and enjoyable atmosphere for all our guests. Thank you for sharing your feedback, and we look forward to seeing you next time!

March 28, 2025

Dealership Rating
Employee Rating

Logan was outstanding as always him and his team did a outstanding job on my Cadillac. I always recommend Crest Cadillac for service when people ask me where do I service my car. More

by Larrwenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Crest Cadillac responded

It's wonderful to hear that Logan and his team consistently provide you with outstanding service on your Cadillac! We're delighted to hear that you always recommend us to others. We appreciate your loyalty and your kind words. It's fantastic to know that our service team is meeting your high expectations. Thank you for sharing your positive feedback, and we look forward to seeing you next time!

Apr 03, 2025

Larrwenn responded

Been using Crest Cadillac department for over 3 years Logan and team have always taken great care of me we recommend Crest Cadillac.

March 28, 2025

Dealership Rating
Employee Rating

Great service from Omar, business manager and Bryan in service … they handled all questions and did so in a timely fashion More

by STEVEPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Omar Elwir

Mar 31, 2025

Crest Cadillac responded

It's wonderful to hear you received great service from Omar, Bryan and other members of our team! We're pleased that they addressed all your questions promptly and efficiently. We understand that timely and thorough communication is crucial, and we're glad they provided that for you. Thank you for sharing your positive experience, we look forward to seeing you next time!

March 28, 2025

Dealership Rating
Employee Rating

Logan was very helpful and explained the procedures for my repair very well and quickly More

by KIM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Crest Cadillac responded

It's great to hear that Logan was so helpful and provided clear and quick explanations regarding your repair procedures! We're glad he was able to make the process smooth for you. We appreciate you taking the time to share your positive experience, and we look forward to seeing you next time!

March 28, 2025

Dealership Rating
Employee Rating

Shawn delivered all of my request as promised. The ride share home and return was quick. Service was outstanding. More

by lonniemckenzie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baron

Mar 31, 2025

Crest Cadillac responded

It's fantastic to hear that Shawn delivered on all your requests as promised! We're also glad the ride-share service was prompt and that you found the overall service outstanding. We strive to provide reliable and efficient service, and we're pleased that we met your expectations. Thank you for sharing your positive experience and we look forward to seeing you next time!

March 27, 2025

Dealership Rating
Employee Rating

I was provided quality service and was treated very respectfully by bother the service team and the advisors. More

by ONEALL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Mar 28, 2025

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear you received quality service and were treated with respect by both our service team and advisors. Providing excellent customer care is always our top priority, and we’re so glad it showed. We look forward to serving you again in the future!

March 26, 2025

Dealership Rating
Employee Rating

Outstanding Customer service is top notch at this dealership. The service department staff is friendly, very knowledgeable, and extremely helpful! My service rep, Logon is top notch! Always willin More

by MARYANNPURSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logon

Mar 27, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that our service department, and Logon in particular, provided you with outstanding service. It’s great to know that Logon went above and beyond to ensure your experience was smooth and convenient. We truly appreciate your kind words and look forward to assisting you again in the future!

March 26, 2025

Dealership Rating
Employee Rating

Customer service is top notch at this dealership. The service department staff is friendly, very knowledgeable, and extremely helpful! More

by CHANDRAMCQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Brintnall

Mar 27, 2025

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that our service department staff provided you with top-notch customer service and that you found them knowledgeable and helpful. We truly appreciate your feedback and look forward to continuing to assist you in the future!

March 26, 2025

Dealership Rating
Employee Rating

Outstanding experience at Crest Cadillac, friendly, knowledgeable staff, efficient service, and high-quality repairs. Highly recommend! More

by anastacio0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg

Mar 27, 2025

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had an outstanding experience with our team and that you were satisfied with the service and repairs. We appreciate your recommendation and look forward to assisting you again in the future!

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