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James Fuhs
James Fuhs at Folsom Lake Ford
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James Fuhs | Page 28

Parts & Service Director

Folsom Lake Ford

12755 Folsom Blvd
Folsom, CA 95630

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4.8
306 Reviews
4.8

306 Reviews

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306 Reviews of James Fuhs

January 28, 2024

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Employee Rating

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

by RICKYLUCK3@gmail.com
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Recommend Dealer
Yes

Other Employees Tagged: Jon Peterson, Paul Campagna , My sales guy was Kansas

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Feb 01, 2024

Folsom Lake Ford responded

Hi Ricky, and thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

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Said the problem with our CarPlay was the cord we used. However, CarPlay in our car is wireless, so that is NOT the problem. Very frustrated because CarPlay fails every single time we use the vehicle and m More

by AH
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Recommend Dealer
No
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Jan 31, 2024

Folsom Lake Ford responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

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They took great care of me when I went out to start my car in the garage, and my battery was dead More

by boogiesinger
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Recommend Dealer
Yes
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Jan 31, 2024

Folsom Lake Ford responded

Thank you for this great review! I'm happy to hear that our team took care of you! They are a great asset and I appreciate all that they do. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

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Ford always takes care of me… in this case, I brought my Ford F150 and take care of a handful of recalls and they needed to keep my truck overnight so they promptly set me up a rental car and had enterprise More

by RYANHERNANDEZMUSIC
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Recommend Dealer
Yes
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Jan 31, 2024

Folsom Lake Ford responded

Thank you for your positive review! I am so glad to hear that you had a great experience with us. I strive to provide the best outcome and I appreciate your feedback. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 26, 2024

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Jim, our service advisor was so thorough and thoughtful in support of our service needs. Thermos for a great experience. More

by Steven
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Recommend Dealer
Yes
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Jan 30, 2024

Folsom Lake Ford responded

Steven, it is wonderful to hear that our team was able to provide you with a great experience! I appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 26, 2024

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Folsom Lake Ford always goes above and beyond for me. I truly feel they appreciate me as a customer. More

by ericaltaylor
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Recommend Dealer
Yes
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Jan 31, 2024

Folsom Lake Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 25, 2024

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Very good service and the driver Wayne is very polite and courteous and very professional glad you have him on your team More

by wrgomez
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Recommend Dealer
Yes
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Jan 30, 2024

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

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James Willis and James fuhs provided excellent service. Recommended for next service anytime . Excellent customer service More

by PARMG42
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James willis

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Jan 30, 2024

Folsom Lake Ford responded

We cannot thank you enough for your wonderful review of Folsom Lake Ford and your referrals and recommendations! It was a pleasure to assist you and please let us know when we can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

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The service on our 2016 Ford Expedition was exceptional. Luis really took care of my wife trouble shooting the problem (it was a faulty ignition coil) and completing the work and getting her back on the ro More

by JON72
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Lagarda

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Jan 30, 2024

Folsom Lake Ford responded

Thank you so much for taking the time to write such great feedback, Jon. Our primary focus is to provide every customer with exceptional service, and I am extremely happy to hear that Luis was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

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Employee Rating

James was great and the coffee was hot. Tour of the lot was fun and neat. More

by RICHARDMONTGOMERY773
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Recommend Dealer
Yes
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Jan 29, 2024

Folsom Lake Ford responded

Thank you so much for the nice review, Richard! We really appreciate this feedback and I'll be certain to share your compliments with James and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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