James Gallardo | Page 2

Tires not filled to correct PSI. Something amiss about oil change schedule - too long ago with really very little to reference to get to the bottom of that question. A little Something amiss about oil change schedule - too long ago with really very little to reference to get to the bottom of that question. A little tardy with return phone calls. We have had a slow leak in the right front tire- I think Walser tried to fix it-I took it to Discount Tire and they fixed it 'the best' but still has a small leak- taking it back to DT today to see what they can do. My Wife has to keep a small air pump in the car all the time. People ratings below were just to fill out the form More

by aenchbachertx Verified Customer Verified Customer

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Lexus of Walser in my opinion very professional and knowledgeable, when bring my car in for maintenance. Price is affordable wont upcharge or sales you on extras unnecessarily works. I've been going knowledgeable, when bring my car in for maintenance. Price is affordable wont upcharge or sales you on extras unnecessarily works. I've been going to Lexus of Walser for years now, all because of James Gallardo. The best advisor at Lexus hands down, friendly and direct to the point. He's the only reason why I've kept coming back to service my car. Always taking good care of his customers!!! More

by pcao1988 Verified Customer Verified Customer

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5/26/2026 windshield replacement for our RX350. We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I s We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I spoke with James and Jason. They were nice but no one willing to make any adjustment on bill. Same with a headlight issue I had after purchase. A lot of nice people listening but no satisfaction on my part. More

by AnneTernes Verified Customer Verified Customer

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We have purchased two cars from Lexus of Wichita in the last six months. The crew has been very accommodating in satisfying our desires in finding the right vehicles. last six months. The crew has been very accommodating in satisfying our desires in finding the right vehicles. More

by gbcurry11 Verified Customer Verified Customer

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The professionalism was outstanding ! They made me feel confident and comfortable that my car is in safe and professional hands. The overall experience is outstanding They made me feel confident and comfortable that my car is in safe and professional hands. The overall experience is outstanding More

by charles_coyne Verified Customer Verified Customer

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Rosalie worked hard to find us the perfect car, and she did it! We couldn’t be happier. Everyone at Lexus of Wichita is so friendly and helpful. This is our 3rd Lexus and I know there will be more. did it! We couldn’t be happier. Everyone at Lexus of Wichita is so friendly and helpful. This is our 3rd Lexus and I know there will be more. More

by KIM.G.4.CATLOVER Verified Customer Verified Customer

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James Gallardo was great to work with as usual. Always informative and helpful on what needs to be done or not. Always informative and helpful on what needs to be done or not. More

by jhill67114 Verified Customer Verified Customer

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The service advisors, especially my point man, Mr James Gallardo, ALWAYS go ABOVE AND BEYOND for me whenever I take my vehicle in for service! Mr James is HONEST AND STRAIGHTFORWARD with the services I nee Gallardo, ALWAYS go ABOVE AND BEYOND for me whenever I take my vehicle in for service! Mr James is HONEST AND STRAIGHTFORWARD with the services I need presently and the services which can be performed at a later time. My family and I am treated like VIPs upon arrival with a loaner vehicle ready to go and my kids are handed complimentary snacks and water! I am VERY GRATEFUL there is a Lexus dealership in Wichita that is on par with big city Lexus dealerships in terms of technician work ethic and service advisor customer service! A BIG THANK YOU to Mr James Gallardo and the technicians who have worked on my vehicle…let’s get my Lexus to the 1 million mile club!! More

by Lepatric Verified Customer Verified Customer

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would not take cashier's check from my bank to buy car off lease.. How absurd!! Spent most of a week going back and forth from dealership and my bank. My bank finally wired the funds to Lexus. Have been off lease.. How absurd!! Spent most of a week going back and forth from dealership and my bank. My bank finally wired the funds to Lexus. Have been 20 yr customer there but won't return . Told them would start doing my business in future with Henderson Lexus in Kansas City. They said would be happy to get my business and yes they'd be happy to take bank cashier's check More

by cmishler0 Verified Customer Verified Customer

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James is really nice, we like to work with him. Lexus take care good for their customers and car services. Lexus take care good for their customers and car services. More

by vy_tu2002 Verified Customer Verified Customer

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