James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 14

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
235 Reviews
4.8

235 Reviews

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235 Reviews of James Hatchett

February 13, 2025

Dealership Rating
Employee Rating

Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

by HASSANAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Tony Scanlon, Nick Shellberg

Feb 13, 2025

BMW of Orland Park responded

We're delighted to hear you received prompt and efficient service at BMW of Orland Park! Our team is committed to providing thorough inspections and timely care. Thank you for sharing your experience with us!

February 12, 2025

Dealership Rating
Employee Rating

James was professional and friendly while providing me with details regarding my car’s service and estimated time to complete. More

by HILDAGONZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear James provided professional and friendly service at BMW of Orland Park. We appreciate your feedback and look forward to assisting you again in the future!

February 12, 2025

Dealership Rating
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James is very informative and helpful. Dealership is always clean and a pleasent place to wait for your car.  More

by BONCZAK1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

BMW of Orland Park responded

We're delighted to hear that James provided informative and helpful service at BMW of Orland Park. It's great to know you find our dealership clean and pleasant as well. Thank you for sharing your experience!

February 12, 2025

Dealership Rating
Employee Rating

James was very knowledgeable, professional, and helpful. He kept me informed about the status of my vehicle. More

by EDUCATORLARK
Recommend Dealer
Yes
Feb 12, 2025

BMW of Orland Park responded

We're delighted to hear that James provided you with such knowledgeable and professional service at BMW of Orland Park. Thank you for sharing your experience!

February 08, 2025

Dealership Rating
Employee Rating

I was attended to immediately I arrived. The courtesy car was the best loaner car ever More

by PROMISE4MEE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cory

Feb 10, 2025

BMW of Orland Park responded

We are glad to hear that you enjoyed the car wash and loaner options here at BMW of Orland Park! Thanks for your review!

February 07, 2025

Dealership Rating
Employee Rating

James provided excellent assistance, and answered all my questions and concerns. I appreciate the service department’s thoroughness and how quickly my issue was resolved. More

by lfvilla118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

BMW of Orland Park responded

We're delighted to hear that James and our service department at BMW of Orland Park provided you with excellent assistance. Thank you for sharing your positive experience, and we're glad we could resolve your issue promptly!

February 07, 2025

Dealership Rating
Employee Rating

James is always very professional and knowledgeable. He goes out of his way to make sure that you a very pleasant experience with BMW. I'll always request him as my service advisor. More

by REGINA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

BMW of Orland Park responded

It's fantastic to hear that James consistently provides a professional and knowledgeable experience at BMW of Orland Park. We're delighted you had such a pleasant visit, and we look forward to serving you again!

February 02, 2025

Dealership Rating
Employee Rating

Very pleasant reception and was done as promised and a comfortable waiting area! James was very professional More

by BRZ6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that James and the team at BMW of Orland Park provided a pleasant visit. We appreciate your feedback and look forward to serving you in the future!

February 01, 2025

Dealership Rating
Employee Rating

James was excellent and helped with my service and questions a lot. BMW was expensive on repairs but James was great. More

by BJKRATS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that James provided excellent service at BMW of Orland Park. We understand repairs can be costly, and we appreciate your feedback.

February 01, 2025

Dealership Rating
Employee Rating

amazing place, very clean as the staff is incredibly nice and helpful. Super cool collection of cars as well More

by KENYANHILL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

Feb 03, 2025

BMW of Orland Park responded

Thank you for the fantastic feedback! We're delighted to hear that our clean facility, friendly staff, and cool car collection impressed you at BMW of Orland Park. We hope to see you again soon!

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