James Hatchett | Page 13

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to get around to Ron my errands. Thanks a lot 😘 More

by ISCHYSIA36 Verified Customer Verified Customer

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Amazing experience. I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I love the video the technician provided detailing what the car needs and what his process was for the fixes he would apply More

by SAMERABUKHALED Verified Customer Verified Customer

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Great service. Kept me informed and updated during the process. The tech encountered some unanticipated issues which made the appointment longer than anticipated bu Kept me informed and updated during the process. The tech encountered some unanticipated issues which made the appointment longer than anticipated but James was great on communicating and getting to work completed as efficiently as possible. More

by JOSEPH.C.SHEAHAN Verified Customer Verified Customer

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The dealer is closer than the dealer I purchased the vehicle from 6 years ago so it was a bit more convenient to have it serviced there this time. The service person who discussed the required maintena vehicle from 6 years ago so it was a bit more convenient to have it serviced there this time. The service person who discussed the required maintenance was excellent. The only problem, and it is one that I am a bit confounded with, is that the initial quote for the service was substantial, so I looked into such service costs online and through another dealer before I called the person back. On that call I indicated that the costs were way too high. After a few hours, he came back with a quote that was 42% LOWER than the original. While I am confident all 5 required maintenance deliverables were handled properly, the experience is something to ponder.... More

by Happy customer Verified Customer Verified Customer

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Always great quick service. No wait when I make an appointment. Thanks Tony for getting me in and taking care of my service No wait when I make an appointment. Thanks Tony for getting me in and taking care of my service More

by Tom Wilson Verified Customer Verified Customer

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Reno of dealer looks great, love the video from tech to advise if anything else is wrong with the car. advise if anything else is wrong with the car. More

by TALVAR1317 Verified Customer Verified Customer

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MR James Hatchett and the technician that worked along with him on Monday February 17th was great.Good personality,very professional and James continued to update me as his technician updated him regardin with him on Monday February 17th was great.Good personality,very professional and James continued to update me as his technician updated him regarding my vehicle.Great customer service. More

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James was amazing with helping me! I was able to get in and out with my loaner while they repaired a recall on my vehicle. He answered all of my questions and even had a suggestion on I was able to get in and out with my loaner while they repaired a recall on my vehicle. He answered all of my questions and even had a suggestion on how to fix my Android Auto issues! He called me when there was an issue with my car and provided me with updates. I called on the weekend and didn't leave a message, just wanted to check on my vehicle. Two days later, I received a follow up call to make sure that I was helped. Excellent customer service! I look forward to working with Zeigler BMW in the future! More

by CRNICEZY Verified Customer Verified Customer

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I appreciate the Dealership's ability to retain quality staff such as James Hatchett. His professionalism and attention to detail are second to none! staff such as James Hatchett. His professionalism and attention to detail are second to none! More

by JCTHRASHER1 Verified Customer Verified Customer

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Good service car was ready within an hour they make sure all questions are addressed be back again all questions are addressed be back again More

by SULEIMANSULEIMAN71 Verified Customer Verified Customer

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